12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Honda Sanford

Let me start by saying giving them a 1 star is far more than they deserve! My experience was a TRAIN WRECK from the very beginning. Unfortunately, I did not leave pleased with my overall experience. I did in fact share my recent experience(s) with John (Floor Sales Manager) Bill Johnson (Used Car Sales Manager) and Julie Miller (General Manager). But they brushed this off. I didn't even recieve a call from the general manager regarding everything that happened. I interacted with 4 of their sales reps (Brian, Albert, Sergio and Cara) throughout this dragged out process. The lack of communication, urgency and inaccurate information are just some of the issues at hand. I'd also like to inform those who are reading this that their website on particular cars I've looked at are extremely misleading and deceiving photographs. For example, I looked at a 2008 Nissan Altima V6 that was brought from a sister store in Winter Park. Please refer to their website to see how amazing this car looks inside and out. Then please see the one currently on their lot. It looks like a completely different car. For starters, the car listed on their website is blue, the car there is a flat grey with no clear coat even on the vehicle. The seats have stains, the sunroof has mildew on the rubber sealing. There are runs in the paint at the back of the vehicle, you can clearly see the sandpaper marks through the cheap paint job this car has. The car has been in 2 prior accidents where if you look closely can see exactly where the left side bumper and fender were bonded together and a small gap still remains. The inside of the car door panels are the original blue of the car along with the whole inside of the trunk. The car when first started and driven has a loud sound. NONE of this was disclosed or shown in the pictures. I do understand this particular vehicle was at their Winter Park store however, they are still the same company and the Auto Nation name. Moving forward these are not the only issues I encountered. I was also told they had vehicles on their lot (4 to be exact) that they in fact only had 1. I was informed I had appointments with Albert for a Monday and Bill on Tuesday when there was never appointments made I was advised. I was also supposed to look at a 2010 Nissan Altima (Gold) but that did not pass inspection. Had I not took it upon myself to contact their facility and spoken with Sergio I would of never known this until I arrived from Volusia County. At this point, I'm sure you can see the frustration and hassle it's been to deal with such a well know company. Then I made a discovery while at their facility they have 2 listings of the exact same car on their website one with actual pictures of the vehicle and the other with a stock photo of a different vehicle. Almost as if they are drawing customers in on 2 different cars and misleading them once they inquire on these vehicles. BAIT AND SWITCH! RUN! I left in tears because of the disappointment. I shared with Bill I have bought from Auto Nation Ford in Sanford had absolutely no issues, it was delightful purchasing from them years ago. I've also purchased what was my current vehicle I was looking to trade in from Coggin Honda with no complications. And now I bought from Subaru Sport South and by far puts these people and dealership to SHAME. So I'm very unsure of why this was such a horrible experience for me. After all of this, I never even received as much as a phone call back from the general manager to my huge long email explaining everything. Bill never once followed up with me afterwards and Sergio emailed me more cars supposedly that were actually on their lot this time. This place is a JOKE! All they see is dollar signs. No compassion for their customers. I will NEVER buy or recommend them! If I can help atleast one person from not wasting their time buying there then I'm happy with that.

Chasity Cruz Mar 19, 2020

I hope this review helps anyone who was me at one point when it came to buying used cars. I had Alex Vega as a sales rep. He was surprisingly very likable and relatable. I was actually pretty glad I got him as a sales rep because I’ve always had bad feelings towards car salesmen. I really needed a used car and I wasn’t sure which car I wanted. I know all of my friends said “get a Honda, they’re reliable” so I stopped in one day and just wanted to browse. Mr. Vega actually found me looking at the cars in the lobby and politely asked if I had any question. I said “no” thinking he was just another pushy sales guy. Sheesh was I wrong. Dude was super chill and very comfortable to be around. I had a lot of questions and he always had an answer. I’m not sure where in our encounter did he became my sales rep, but he did. He made the car buying experience more like a relaxing day shopping with friends. I never felt pressured at all for any moment. I was really interested in the Honda Fit and I had a lot of questions about it. Was blown away by how much he knew. I went to a different Honda before than the one in Sanford and I felt like the sales guys knew nothing about their products, but I’m glad Alex did. We went on two different test drives with the same car because I wanted to be sure about my choice. I can’t believe he wasn’t even bothered in the slightest. He made me feel so good about the car I bought that same day! My car is amazing and from what I looked up on the internet - it’s probably one of the most reliable cars on the streets today - and I didn’t even know. Mr.Vega made me feel like like I was buying quality and value instead a flashy cool gadget. I really wish someone else gets fortunate like I did with him. I really had to write a review because I honestly feel like I hit the jackpot with this car. I went to a family mechanic and he said that this car for its mileage is really surprisingly good, and even all my friends say that it was definitely a great buy. Thanks again Mr. Vega! Your knowledge really helped me out!

S. Camacho Mar 8, 2020

My review is about AutoNation Honda Service Center in Sanford. I purchased my 2011 Honda CRV from a family member (the original owner) with only 15,000 miles in late 2018. I went to this location a few times for basic maintenance and replaced my tires. However, based on my last service experience, I will not be returning and feel the need to share my experience. I received service on Wednesday, December 18 for an oil change and to check my air conditioner since it recently had stopped blowing cold air off/on. They charged me the ~$120 diagnostic fee for evaluating the air conditioner. After reviewing, the service technician shared the air conditioner needed to be "recharged" and I was good to go. A few days past and the air conditioner was no longer blowing cold air off/on. On Monday, December 23, I returned to have them look at the air conditioner again. Myself and my dad noted for the service technician at two seperate points in the conversation that the a/c relay switch may need to be changed. I received a call a few hours later from the service technician stating that a whole new air compressor was needed for ~$1300. I declined because I found it hard to believe and figured it was best to wait and get a second opinion. They "recharged" the air conditioner so it was blowing cold again but suggested that it likely wouldn't last long like before. After I picked up the car, that same day my dad went to AutoZone and replaced the relay switch for a total of $8. It's now been 70+ days and I haven't experienced any problems with the air conditioner since the relay switch was replaced. I'm very disappointed in the lack of attention this service department provided in trying to troubleshoot/solve the problem. They clearly were only interested in replacing expensive parts/creating higher invoices instead of actually servicing the car to help build a relationship with me for on-going service. I will not be returning.

Kathryn Medlin Mar 5, 2020

My experience with Auto Nation Honda I’d like to start that my experience with staff was great, nobody had any attitude or unwillingness to help me. I came in contact with Honda AutoNation in Sanford first due to a safety recall. Since I stopped by for service, I also asked assistance regarding an issue with alarm system in the truck. The alarm would not activate, but the doors appear to work properly. I paid $70 for Honda to find out what was the issue with my truck. I was told that the problem is rear left actuator. I was quoted about $320 to replace the actuator, but since I can fix it myself, I decided to fix the issue at home. Several weeks later, I replaced the actuator, but I still have the same issues with the alarm system. I was told that there is another recall for my truck, so I stopped by and inquired about my alarm issue again. I was told that they will check again to see what the problem is. I spent about 3 hours at the dealership and afterwards I was told that they do not know why my alarm is not working and that they are unable to figure out what the problem is. On top of the issue, I was also told that my left rear window is stuck in the down position and that they do not know how it happened. So I had to leave the dealership on my truck with more problems than I had before. When I got home, I took out the door panel and figured out that the problem with the window was the rear door window switch. I don’t think Honda representatives broke my switch, but I know that it worked when I arrived to the dealership. I also noticed that my inside door trim cover was ripped. So to sum it up, I spent $70 to figure out my alarm problem. I was told the problem is the actuator. I spent money to buy new original actuator, replaced it, and confirmed that it was not the problem. On my second visit, I still don’t know why my alarm is not working, even though I paid $70 for Honda to figure it out. And now I have to replace rear door window switch. I am very disappointed with my experience with AutoNation Honda. I don’t think I will ever use them. I am happy that they fixed the recall issues, but paying $70 to find out what issue I have and later be told that they are unable to find the issue (after misdiagnosing it) is very disappointing. Update: After the service, I received an email from AutoNation Honda that I can discuss the service with Don Mills, who is the service director at the facility. I spoke with Don over the phone and went over my experience with the service. Don schedule appointment with me to go over the alarm issue. I met with Don, Michelle, and Joe on Friday and after couple hours, the alarm issue I was having was resolved. Joe told me that the issue is the sensor on the hood latch. Joe stated that they performed some tests and confirmed that hood latch assembly will need to be replaced to resolve the alarm issue. I will do repairs myself, but I am happy that now I know what I need to replace to get my alarm to work.

Pavel Zhukov Sep 20, 2019

I don't even know where to begin. We started looking for a car for our son since our lease is coming to a end. And like most people we did shop around, everyone wants the best deal. We have tried to purchase from this dealership numerous times and every time it never works out. You think we would of learned but we thought we would give them another chance since it had been awhile. Anyways they gave us what they said was their best offer. We received a much better offer from another dealership so I let them know this. First I was told by Nancy that pretty much the other dealership was trying to scam us those were not her words but she was saying the deal they were trying to give us didn't match up. And she goes on to tell me that Autonation Honda has the Presidential award for customer service. Ummmm hmmm I wonder how they got that, definitely not by trying to make their customers happy and rectify a problem. We were suppose to go up to the dealership to buy the car before I received that other offer. Well Nancy sends me a text say she was going to send us another offer and we would be really pleased with this one. So we received it in a email and yes the offer looked great. But I guess we should of known if its to good to be true then it probably is! We tell her we are heading that way, its her day off so she says ask for Richard. We walk in and sit down, Richard comes up to us like he has no clue who we are and what we are doing there. We said Nancy sent us, he says hold on. He goes and calls Nancy on the phone and comes back and says this deal is VOID. He doesn't say guys I am so sorry there was bad communication somewhere I am not sure what happened but let me see if we can do anything to rectify this. NO he just stands there and says the deal is VOID. So of course we get pretty upset but through all of that he did not at anytime say lets try and make this right. So we went all the way there for a deal we were told was going to be great we had it in writing and Richard says "the deal is void". I totally understand that people make mistakes but not once did he even try to make it right. And I have no idea what Nancy was thinking even sending that to us. They have horrible customer service and very horrible communication I would not believe any deal they give you unless its right in front of you. I have never been so stressed out trying to by a car and we have bought many cars over the years. This has got to be the worst customer service experience we have ever had. So unprofessional.

Lori Rapp Drazen Aug 16, 2019

LD Aug 16, 2019

Brought my odyssey in on Tuesday with soft brakes- they say I need a Honda master cylinder. Sunday and Tuesday I had 2 other mechanics try 2 other new master cylinders. It did not repair the brakes. I insist this can’t be the problem. Honda says it’s because generic parts don’t work. Wednesday they order a Honda master cylinder. Thursday they give me the runaround all day. Say they’re “bleeding the brakes for hours”. Finally, they say the Honda part happens to be bad and they’re ordering another Honda master cylinder. I say I find this incredibly unlikely that THREE bad masters would happen in a row. Service tech tells me how he had a “Jetta go through 5 bad masters”. I told him I wasn’t paying for a repair that didn’t fix my brakes. Thursday evening they order the 2nd Honda master cylinder (this is the 4th one in total). Friday morning they call and announce the 2nd Honda master cylinder did not fix my problem. He now claims it’s different issue that will cost me $1200. I decline the service and ask for my van back with the original master. He says the original was bad and needed replaced even though that didn’t address the brake problem. Tells me he will call when the van is ready to collect. Never calls me. I bring my male partner down there and they give him all sorts of twisted explaining that was never told to me over the phone. Brings out the mechanic and my original part. Continues to sell stories to my partner. Blames previous mechanic work. Does finally admit they can’t be sure there was ever any problem with my original master but refused to reinstall it. In the end- I ended up paying $680 for the parts and labor of a master cylinder I didn’t need. I still have brakes that are as soft as when I brought it to them. When the mechanic in town (not this dealer) hit a wall with ideas on how to fix my brakes, he was honest and apologetic about it. This dealership refused to acknowledge they didn’t know what the problem was or how to fix it. I was passed around like a hot potato and no one at Honda wanted to be honest about the limitations of their ability to repair my van. This week was a waste of time and money. My experience with this dealer has ensured I’ll never drive a Honda again.

Victoria Wright Oct 19, 2018

The only reason why I am putting two stars instead of one is because I got the car I wanted. Otherwise, I'd probably personally show up to give these people a piece of my mind. Let me start off by saying I live almost 90 miles away. I did everything online ahead of time, including the credit application, simply because I was already driving 90 minutes one way to look at a vehicle. I was still there for five hours. Cristian, who was nice and did apologize, told me after waiting for five hours, it was a crazy day for him because he had eight appointments while everyone else had one or two. Why someone else couldn't have helped me I'll never know, but that was seriously annoying. There is also a serious issue with the car I failed to realize until after the five days they let you return it. My mistake for not being more thorough, but after I had waited three and half half hours on top of an hour and a half drive to just get there, I wanted to be gone. In any case, the seat adjuster is completely broken. It's hanging off the side! And I can't believe my dumb butt didn't even notice until just recently. I also asked a lot of important questions that were never answered. Such as, who were they financing my car through, when was my first payment due, who do I report at the lien holder on my insurance? I had to go home and sift through all the paperwork to find out on my own. Not difficult but extremely annoying. ADP was down so Cristian and the financial expert that helped us, "Big" Mike, said I could email my stubs in on Monday. I asked Mike for his email twice. It was never given to me. So I decided I'd fax them in. I called, and I guess they had a new Secretary? I believe her name is Angela. She gave me literally five different numbers and they all went directly back to her. They weren't even fax numbers! It was extremely frustrating. And to make matters worse? While test driving the car, the tpms sensor went off. Cristian assured me he'd have the tires filled with air and the car detailed while we finalize the paperwork. Apparently neither of those were done because on the way home, the sensor kept going off. I originally thought I either needed a new tire or the sensor was going bad. Nope. Neither. I filled it with air myself and now it's perfectly fine. I have a service scheduled (that they automatically set up for me and didn't even ask if I might be busy that day, seeing as how I live almost 90 miles away) but I won't be going. I paid them for a car and they couldn't even make sure the tires had air? Why would I pay them more when I can't even trust then to do that?! Lol. No thank you. I'll be going elsewhere more reputable. All in all, my experience was crap. The car is okay. I'd say 3/5. However, my over all experience was a 1/5 at best. I'm very disappointed with the service I was given and have no intention of returning. I also recommend anyone looking for a new car go elsewhere.

Lila Danae Sep 3, 2018

I've owned a Honda Pilot since 2007 and I absolutely loved it. So when my SUV was totaled and I needed a new one, my first choice was another Pilot. But just thinking about the process of buying a new car mad me procrastinate. I know they make insane amounts of money out of us, that they will promise and promise and once you sign the paperwork all that nice, helpful customer service spirit will be gone. That the new 2019 model will have better features than the 2018 model I will buy. But I needed a car. And I wanted a Pilot. So, first, I went to the same dealership I normally serviced my 2007 Pilot. My first question was: "When are the new 2019 models coming out?" "I don't know" was his response. He...didn't...know. A Honda sales rep, working on a Honda dealership...being trained on all things Honda.... breathing and eating everything Honda was throwing their way....And he told me he had no idea when the new 2019 Honda Pilot was coming out. That was a complete lie. I knew. I looked it up. They were coming out that same week I was there. He lied so I would buy a 2018 model. So yes, some car salesmen lie. I didn't feel like screaming and hollering, so I left. So now what? Only one course of action: Research. I went online. I learned all I needed to learn on new Honda Pilots. What is different on the 2019 models. What are 2018 users saying about their cars? What is the average price they are paying for them? Where are all the dealerships in my area selling them? What loan rates are available for me? What should I tell the sales rep if he starts lying again? So, armed with this knowledge, I started again. I had to choose: Titusville or Sanford? Traffic and time made that decision easy. So I headed to AutoNation Honda in Sanford. There I met Bill. I needed a car, but I needed to make it look like I didn't. Salesmen can smell when you're emotionally compromised to make a purchase. I know, I used to be in sales. Bill was not like that. He took time to explain the features, which I knew all too well. He took us for a test drive, which my wife really enjoyed. Then we sat down for number crunching. Here is where thing got interesting, and in a good sense. Bill took his time to work 5 different sets of numbers for us. Yes, all sales reps do the "let me talk to my manager" routine. I know they can make the call right there, they just do this so you think the manager is the bad guy not giving you the discounts. Bill was extremely courteous. And he listened. He understood that I had a monthly payment in mind and that I would not sign any paperwork that was too far off from that. He took the time to work with us. And I really appreciated how he took the time to explain every little details on the final price: taxes, charges, extras, fees (stupid ones, yes, but unavoidable), etc, etc etc. He was patient, nice and took his time to help. I got the SUV at a price a little higher than I wanted. But still within my budget. And Bill made the whole process bearable. He even stayed late, after the dealership closed, to send us in our was home with our new 2018 Pilot. I will keep visiting AutoNation In Sanford for car services. And yes, I would recommend you to go and buy a car from them. Ask for Bill. Maybe he'll be back from visiting his family in the Caribbean by the time you go. But I'm sure he will treat you the same nice and helpful way he treated my wife and me.

Uncle Pepo Aug 14, 2018

My name is Edna and I went to Auto Nation Honda in Sanford to see about trading in my 2015 Honda Accord EXL v6 and I wanted to share this experience as opposed to the new car buying experience when I purchased this car brand new in December 2014. Customer Service? What happened ????!!! First off I made appointment to see Daryl Maranda who was not the person who sold my 2015 he was recommended by the lady who was no longer there. Secondly, pulling up a little Barbie [non-permissible content removed] was stationed outside the front entrance I thought she was on her break but she was a hunter I guess stationed there to look for customers no sales experience whatsoever back to her later. Asked for Daryl and he was out on a test drive ok me and my brother went to look around and here comes Barbie and she asks what are we looking to do and I told her who I came to see and it wasn't her! We told her we received solicitations to see about getting into a new car and possibly lowering my car payment which is $600 I have bad credit but I can pay and have been paying but wanted a lower note. She tells me well how much is owed and you're upside down yea yea we know that , she goes in to crunch the numbers and kept mentioning the LX hello I have the EXL v6 I'm not going back my car has 31,000 miles why would I want to do that? some may think for a cheaper note, but not if its not what I wanted and its worth it to drive what I want do not tell me what I need to drive she was too young to be so condescending and she didn't even try to appraise my car they didn't even bother looking at it and comes back with an insulting low ball offer??? Here's what your car is worth and this is what you'll pay with down payment. So of course I drove off in my mint shiny still new 2015 and Barbie was walking back to sit on her bench out front. Auto Nation if you're reading this get some experienced people, and now I see why the show room was empty. Thirdly, Daryl he never showed very disrespectful and unprofessional he even had a preceptee who showed his face but really a preceptee??? He didn't even know the features on the cars!!! Lastly I will go to another dealer and I will no longer be bringing Hugo there to be serviced as I got oil changed there every time it was due and please take my name off your mailing list. You actually did me a favor I'm still in love my 2015 EXL V6 E Fryer

chitownRN Dec 19, 2016

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