AutoNation Honda Sanford

Welcome to AutoNation Honda Sanford. We look forward to serving your Honda needs in the Sanford area. Before you stop by for a test drive, be sure to read our happy Honda customer's reviews!

Recent Reviews from AutoNation Honda Sanford

Worst experience at a dealership ever! First time at this dealer and made a appointment online, showed up 20 mins early , sat in my car for 25 mins waiting for others to locate the service person who was assigned to me. Another service person ended up helping me get started. He then sent me to the waiting room where I sat for another 15 mins before the service person who was assigned to me came in and asked me for my keys, which were in the ignition of the van as requested by the man who helped me. I made a appointment to have my oil change, transmission service and coolant flush done. I was then in the waiting area and waited 2 hrs , until my van pulled up. I was impressed that it was done already. The service man comes in hands me a paper , explains nothing and says the cashier will take care of me, I asked him if everything looked ok. He was not happy to have to take two seconds to tell me what they found , he half assed told me what was written, then I said wait a minute Didn't you do the transmission and coolant flush I requested , he said no just the oil change that is all you need at 115, 000 check !!!!! Then he tells me that he guesses he can add it and they will do it.. I was left in awe at how he was put off by doing his job and his lack of communication with a new customer. So I waited again, till the services were done. Then another service man came to call my name and took me to the cashier only to find out that the name they had listed on my van was not that of mine, possibly the previous owner. So I waited for that to be corrected. Go to pay cashier and felt rushed because I was looking over the printed pages. I paid and left I was not satisfied at all. Later that night I left to take my son to cub scouts and went to clean the windshield and no fluid came out , drove to parts store and checked it , there was no fluid in the resivor. I purchased some and put it in. when I got home I looked over the car , my tire pressure in all 4 tires were not at specs. My washer fluid was empty. I looked at the paperwork again and on the forms it was all marked as good.. but my battery was marked as bad , why was I not told and why was this other minor things not done. I am now going to take my van to another dealership to have to looked over to make sure the transmission was actually done and the oil change and hopefully can tell me if this fuel induction service was complete. Because I DO NOT TRUST THAT ANYTHING WAS DONE CORRECTLY!!! I WILL NEVER GO BACK TO THIS DEALERSHIP AGAIN !!

Jessica Lehman Oct 25, 2018

Brought my odyssey in on Tuesday with soft brakes- they say I need a Honda master cylinder. Sunday and Tuesday I had 2 other mechanics try 2 other new master cylinders. It did not repair the brakes. I insist this can’t be the problem. Honda says it’s because generic parts don’t work. Wednesday they order a Honda master cylinder. Thursday they give me the runaround all day. Say they’re “bleeding the brakes for hours”. Finally, they say the Honda part happens to be bad and they’re ordering another Honda master cylinder. I say I find this incredibly unlikely that THREE bad masters would happen in a row. Service tech tells me how he had a “Jetta go through 5 bad masters”. I told him I wasn’t paying for a repair that didn’t fix my brakes. Thursday evening they order the 2nd Honda master cylinder (this is the 4th one in total). Friday morning they call and announce the 2nd Honda master cylinder did not fix my problem. He now claims it’s different issue that will cost me $1200. I decline the service and ask for my van back with the original master. He says the original was bad and needed replaced even though that didn’t address the brake problem. Tells me he will call when the van is ready to collect. Never calls me. I bring my male partner down there and they give him all sorts of twisted explaining that was never told to me over the phone. Brings out the mechanic and my original part. Continues to sell stories to my partner. Blames previous mechanic work. Does finally admit they can’t be sure there was ever any problem with my original master but refused to reinstall it. In the end- I ended up paying $680 for the parts and labor of a master cylinder I didn’t need. I still have brakes that are as soft as when I brought it to them. When the mechanic in town (not this dealer) hit a wall with ideas on how to fix my brakes, he was honest and apologetic about it. This dealership refused to acknowledge they didn’t know what the problem was or how to fix it. I was passed around like a hot potato and no one at Honda wanted to be honest about the limitations of their ability to repair my van. This week was a waste of time and money. My experience with this dealer has ensured I’ll never drive a Honda again.

Victoria Wright Oct 19, 2018

The only reason why I am putting two stars instead of one is because I got the car I wanted. Otherwise, I'd probably personally show up to give these people a piece of my mind. Let me start off by saying I live almost 90 miles away. I did everything online ahead of time, including the credit application, simply because I was already driving 90 minutes one way to look at a vehicle. I was still there for five hours. Cristian, who was nice and did apologize, told me after waiting for five hours, it was a crazy day for him because he had eight appointments while everyone else had one or two. Why someone else couldn't have helped me I'll never know, but that was seriously annoying. There is also a serious issue with the car I failed to realize until after the five days they let you return it. My mistake for not being more thorough, but after I had waited three and half half hours on top of an hour and a half drive to just get there, I wanted to be gone. In any case, the seat adjuster is completely broken. It's hanging off the side! And I can't believe my dumb butt didn't even notice until just recently. I also asked a lot of important questions that were never answered. Such as, who were they financing my car through, when was my first payment due, who do I report at the lien holder on my insurance? I had to go home and sift through all the paperwork to find out on my own. Not difficult but extremely annoying. ADP was down so Cristian and the financial expert that helped us, "Big" Mike, said I could email my stubs in on Monday. I asked Mike for his email twice. It was never given to me. So I decided I'd fax them in. I called, and I guess they had a new Secretary? I believe her name is Angela. She gave me literally five different numbers and they all went directly back to her. They weren't even fax numbers! It was extremely frustrating. And to make matters worse? While test driving the car, the tpms sensor went off. Cristian assured me he'd have the tires filled with air and the car detailed while we finalize the paperwork. Apparently neither of those were done because on the way home, the sensor kept going off. I originally thought I either needed a new tire or the sensor was going bad. Nope. Neither. I filled it with air myself and now it's perfectly fine. I have a service scheduled (that they automatically set up for me and didn't even ask if I might be busy that day, seeing as how I live almost 90 miles away) but I won't be going. I paid them for a car and they couldn't even make sure the tires had air? Why would I pay them more when I can't even trust then to do that?! Lol. No thank you. I'll be going elsewhere more reputable. All in all, my experience was crap. The car is okay. I'd say 3/5. However, my over all experience was a 1/5 at best. I'm very disappointed with the service I was given and have no intention of returning. I also recommend anyone looking for a new car go elsewhere.

Lila Danae Colón Sep 3, 2018

I've owned a Honda Pilot since 2007 and I absolutely loved it. So when my SUV was totaled and I needed a new one, my first choice was another Pilot. But just thinking about the process of buying a new car mad me procrastinate. I know they make insane amounts of money out of us, that they will promise and promise and once you sign the paperwork all that nice, helpful customer service spirit will be gone. That the new 2019 model will have better features than the 2018 model I will buy. But I needed a car. And I wanted a Pilot. So, first, I went to the same dealership I normally serviced my 2007 Pilot. My first question was: "When are the new 2019 models coming out?" "I don't know" was his response. He...didn't...know. A Honda sales rep, working on a Honda dealership...being trained on all things Honda.... breathing and eating everything Honda was throwing their way....And he told me he had no idea when the new 2019 Honda Pilot was coming out. That was a complete lie. I knew. I looked it up. They were coming out that same week I was there. He lied so I would buy a 2018 model. So yes, some car salesmen lie. I didn't feel like screaming and hollering, so I left. So now what? Only one course of action: Research. I went online. I learned all I needed to learn on new Honda Pilots. What is different on the 2019 models. What are 2018 users saying about their cars? What is the average price they are paying for them? Where are all the dealerships in my area selling them? What loan rates are available for me? What should I tell the sales rep if he starts lying again? So, armed with this knowledge, I started again. I had to choose: Titusville or Sanford? Traffic and time made that decision easy. So I headed to AutoNation Honda in Sanford. There I met Bill. I needed a car, but I needed to make it look like I didn't. Salesmen can smell when you're emotionally compromised to make a purchase. I know, I used to be in sales. Bill was not like that. He took time to explain the features, which I knew all too well. He took us for a test drive, which my wife really enjoyed. Then we sat down for number crunching. Here is where thing got interesting, and in a good sense. Bill took his time to work 5 different sets of numbers for us. Yes, all sales reps do the "let me talk to my manager" routine. I know they can make the call right there, they just do this so you think the manager is the bad guy not giving you the discounts. Bill was extremely courteous. And he listened. He understood that I had a monthly payment in mind and that I would not sign any paperwork that was too far off from that. He took the time to work with us. And I really appreciated how he took the time to explain every little details on the final price: taxes, charges, extras, fees (stupid ones, yes, but unavoidable), etc, etc etc. He was patient, nice and took his time to help. I got the SUV at a price a little higher than I wanted. But still within my budget. And Bill made the whole process bearable. He even stayed late, after the dealership closed, to send us in our was home with our new 2018 Pilot. I will keep visiting AutoNation In Sanford for car services. And yes, I would recommend you to go and buy a car from them. Ask for Bill. Maybe he'll be back from visiting his family in the Caribbean by the time you go. But I'm sure he will treat you the same nice and helpful way he treated my wife and me.

Pedro Robles Aug 14, 2018

Uncle Pepo Aug 14, 2018

Pedro Robles Aug 13, 2018

This will be a story....In March 2015, My husband and I (who have 4 kids) after buying piece of crap after piece of crap, we decided to go look at a Honda certified 2011 Odyssey. We loved it! Honda has a great reputation with their vehicles and that was very important to us as we needed something very reliable. So we bought it and were very pleased to finally have something we could rely on. Or so we thought. Before we had this van a year, we brought it in 9 times w stuff being wrong w it. The next year, brought it in multiple more times to have work done to it. This van unfortunately has been the biggest piece of crap we've bought so far. The only good thing to come out of this was us buying the extended warranty. That saved us thousands and thousands of dollars. Well, now the warranty is about up and we can't trust this vehicle enough to keep it, being that the last issue we had was October 2017 when we needed to replace the alternator. (And btw, i have never heard of an alternator needing to be replaced at 78,000 miles in a honda.) And also in november 2017 when I went to pick up my girls from school, and the van wouldnt start. Even though I had a new alternator and a new battery. So, that all being said, with our warranty almost up, we DO NOT want to keep this van for we can not afford to keep fixing this LEMON when more stuff decides to go wrong. So that brings me to the present. Jan 2018. We decided to go through the same Sanford Honda we bought our POS van from. We love our service tech Cortney and is the only reason we'd like to stay. I talked to 2 sales managers about trading in the van and getting a car. I had also told them everything i'd been through w the van we bought. One never called me back after telling me he was comitted to making us happy. And the other promised me his guy would know everything and take good care of us. Not the case. Because we owe 13000, there was no way to get me into the car i wanted. which was 9800. We expected to be upside down. But to no avail... the only help we had was from Albert, who didnt know the full situation of what we had been through like the manager promised me. After i told Albert the frustration of everything, he was the only one that was honest w us and told us that our time pretty much got waisted. The only thing they could do was put us in a brand new vehicle w the rearage added on. Which is not what we wanted. So our time got waisted, we're stuck paying 400 a month for a LEMON, and i'm still a very unhappy customer. I cant even find an email address for the general manager. Go figure. I feel they should give me the car I want and pay the rearage to get me out of the piece of crap that they sold me. It just amazes me that a company that can clearly afford 4000 dollars to keep a customer happy and get us out of the crap they sold us, wont even consider it. So now I'm writing a bad review in hopes that someone important will read it and help us. Probably wishful thinking. One thing i do know, we definitely overpaid on this piece of shit van. Not having a vehicle you can trust is the worse feeling in the world. Especially when you have kids.

Tanya June Garland Jan 17, 2018

This dealership managed to turn a great situation into a terrible one. After getting our deal set and working with the great salesperson, Bill, we were excited to finish our documentation and ride away in our new car. What happened next was a nightmare of unprofessional conduct. First was the over three hour wait to even get to the paperwork step. While we had agreed to terms for our trade and the car cost with Bill by 5:30pm, we were not brought in to do paperwork until after the closing time of 9:00pm, despite it being "a slow day" by all accounts of the reps and only three customers, including ourselves, being there. We had our payment and financing already completed, through a third party, and had a cashiers check ready to go. No financing issues needed. Despite this, all 12 floor staff seemed to be doing next to nothing and when approached finally at 7:30pm asking what the holdup was were standoffish, and told me to back away. During this time two of the online sales staff, both young white guys, came by and insulted our sales rep (Bill) as being out of touch and slow, implying several racial epithets about him while he was preparing our car with our personal settings. This was highly insulting and degrading. When we finally got our paperwork completed, William Martinez refused to fill out our third party lien information in the digital system and had us manually write it on the forms, a problem that became considerable when he later apparently lost the documentation and submitted our title information without the lien-holder, requiring us to then work with the state to correct his oversight. It also didn't reflect the inaccurate drivers license and other items we corrected on the paper forms. As we were filling out our paperwork after 9:00pm, he seemed checked out and clearly didn't want to be there. Our certified check ended up being about 700 dollars more than the sale due to the valuation of our trade, and William assured us the refund check would be sent the following morning once accounting got into the office. This did not happen. Indeed, after working online with Brooke Laggner over two weeks we were told the check was sent no less than two times, with specific dates in writing. After said check didn't arrive the second time, Brooke stopped answering my emails. I had to call the main line, insist upon speaking with the most senior person at the office, and only then got confirmation the check was sent three days later than the last one promised through a scan from Autonation Accounting in Texas. When we bought the car the second key was apparently "Locked in Jordan Dickerson's office" and we were promised it would be mailed to us the following morning. When that ALSO didn't happen, we were told a week later "whelp, we lost it. We'll pay to have another made for you." This led to us working with a third party locksmith who was fantastic (despite the newer model having some tricky needs for making a duplicate key). A month later, I am writing this review. The title for my trade still has not been transferred to Autonation. My title is requiring updates on my own work-time to go to the local DMV to fill out, and pay for the cost of, the lein transfer paperwork to get this sorted out. We still do not have copies of our documentation, and Brooke Laggner has stopped responding to any emails about the inquiry. While we finally got our rebate check, the entire process was a nightmare after the initial sale. I would not recommend Autonation to anyone, ever. Which is a shame because I chose this dealership due to excellent management and service ten years ago and before with my first and second cars. The current operations staff are largely unprofessional and your documentation will be shoddily handled. There are dozens of Honda dealerships in the Central Florida area. Try another one and spare yourself months of frustration.

Brooks Pingston Mar 17, 2017

My name is Edna and I went to Auto Nation Honda in Sanford to see about trading in my 2015 Honda Accord EXL v6 and I wanted to share this experience as opposed to the new car buying experience when I purchased this car brand new in December 2014. Customer Service? What happened ????!!! First off I made appointment to see Daryl Maranda who was not the person who sold my 2015 he was recommended by the lady who was no longer there. Secondly, pulling up a little Barbie [non-permissible content removed] was stationed outside the front entrance I thought she was on her break but she was a hunter I guess stationed there to look for customers no sales experience whatsoever back to her later. Asked for Daryl and he was out on a test drive ok me and my brother went to look around and here comes Barbie and she asks what are we looking to do and I told her who I came to see and it wasn't her! We told her we received solicitations to see about getting into a new car and possibly lowering my car payment which is $600 I have bad credit but I can pay and have been paying but wanted a lower note. She tells me well how much is owed and you're upside down yea yea we know that , she goes in to crunch the numbers and kept mentioning the LX hello I have the EXL v6 I'm not going back my car has 31,000 miles why would I want to do that? some may think for a cheaper note, but not if its not what I wanted and its worth it to drive what I want do not tell me what I need to drive she was too young to be so condescending and she didn't even try to appraise my car they didn't even bother looking at it and comes back with an insulting low ball offer??? Here's what your car is worth and this is what you'll pay with down payment. So of course I drove off in my mint shiny still new 2015 and Barbie was walking back to sit on her bench out front. Auto Nation if you're reading this get some experienced people, and now I see why the show room was empty. Thirdly, Daryl he never showed very disrespectful and unprofessional he even had a preceptee who showed his face but really a preceptee??? He didn't even know the features on the cars!!! Lastly I will go to another dealer and I will no longer be bringing Hugo there to be serviced as I got oil changed there every time it was due and please take my name off your mailing list. You actually did me a favor I'm still in love my 2015 EXL V6 E Fryer

chitownRN Dec 19, 2016

So let me start with.. I HATE CAR SHOPPING.... I am a female who loves cars but hates being shown vanity features rather than discussing the pros and cons of a v-4 vs v-6 engine. So I tried the online shopping deal first... 4 dealer visits later and I was ready to give up and stick with my Pontiac for another 6 months. I was looking for specific car. A Nissan Cube Krom with low mileage and a blue tooth system. No one seemed to have it. Until I did a wider search and found it here. I emailed as soon as I saw it had everything I wanted and at a price I could really afford. Leon Mason- I cant thank him enough ... responded quickly and efficiently. He answered all questions AND provided more insight to the vehicle I was looking at. We had set up an appointment that I ended up missing due to my puppy being a sick widget. My husband arrived at the dealership at 4 o'clock.. I was upset and had a gut feeling my car was gone. The receptionist ( I forgot her name I'm so sorry but you with the red hair and glasses were awesome!) let us know that Leon was out on a test drive would be back shortly, but someone from his team could help us. Well that's when this almost went rogue ... A gentleman came over to us half greeted us then turned to my husband ( his back facing me) and asked my husbands name and what vehicle he was looking for.... I WAS FURIOUS! We weren't shopping for his car.. we were shopping for mine. He went in search of our mini profile and Leon walked in that moment. I shook his hand and said I refuse to work with this salesman. Leon nodded and said it would take a little bit he was finishing up with another family. He asked if we had eaten dinner, if we had not we could eat and come back. My husband and I did had a quiet dinner and we came back about 6:30. We went on a test drive, filled out the paperwork and had my trade in info ready to go. I drove home with my Nissan almost a week ago and I am in love. Not only with my car but with how awesome Leon and Lawrence ( our finance guy) treated us. We had to visit the dealership as one of our keys weren't working and drop off additional paperwork. Lawrence had us in and out 10 minutes and Leon took care of our key .. Turns out the battery was bad they didn't have any in stock so they told me whenever I purchased the battery bring back the receipt and they'd reimburse me. This could have ended at the gentleman ignoring me, but I already knew that Leon already knew my needs and was more than helpful. PLEASE- give this dealership a shot. we are sending our friends here because of our experience. There is always the possibility that a bad apple could ruin a dealerships reputation. Just give them a real shot! Thanks Leon- Harshin and Jennifer A.

JennAthecuber Dec 17, 2014

I purchased a 2009 Honda Accord LX-P from Courtesy after bidding all dealerships and having a HORRIBLE experience at [another dealership]. In working with Courtesy, Brian from Internet Sales was very upfront and forthcoming throughout the entire process, no hidden numbers or fees. In the end, I might have been able to haggle out a few extra hundred dollars for my trade in somewhere else, but the way we were treated and dealt with made the price worthwhile. As I mentioned we had a very rough experience [elsewhere] the night prior and it was such a pleasant feeling to see how Courtesy treats their Guests. Working for a major Orlando Area Attraction, I deal with Guest Service each and every day. I realize good service when I get it and I truly feel like Courtesy strives to be different than the typical dealership, both in their sales methods as well as their showroom atmosphere. While I did not get what I wanted for the trade-in, JR (Asst. Sales Manager) was very respectful, open and honest as we negotiated and his offer was still very fair. Unlike other dealerships, he did not dissapear into any backrooms, leaving us waiting for minutes on end. He also provided us with printouts of the numbers, showing us that there were not any hidden fees and making it easy to review them. I also appreciated the fact that they were not written on the typical 'four squares' sheet where a sales person will attempt to fool you with the calculations.When we had financing questions, he was more than willing to print out what my payments might look like, instead of handwriting them. This all added to the feeling of trust we had during the transaction. When Brian had to leave for the evening, Adryunne (another Internet Sales Manager) stepped in and was outstanding to work with. He instantly made us comfortable, using his great sense of humor and knowledge of the fleet. The entire process was a great experience and I will certainly recommend Courtesy Honda to anyone that is looking for a car! When we made it to finance, Tammi took time with us to explain our options and seemed to truly care about us. Even though I did not end up purchasing any of their Insurance/Warranties, she was thorough and understanding. She even took time to listen to my fiance tell our engagement story. They also had a large 30" Touch screen pad on the desk that you used to review all of the documents. It was easy to see, easy to update and made for a smooth process. Tammy is a true professional and made the process painless and fun (hard to believe when talking financing!) Lastly, I cannot emphasize enough how great Brian from Internet Sales was to work with. From the first time I submitted a quote request, his reply was prompt and thorough. The detail he provided on the quote was truly appreciated as I found out when dealing with other dealers that were happy to provide a number but hide their other add on costs. When I would call his cell, if it went to voicemail, before finishing leaving a message my phone would signal he was calling me back. Each time I sent another email with more detailed questions, he answered them as if I had been the first client he ever had. (From the reviews I read, I know I am not, but he made me feel that way. He made me feel that our purchase was important to him and not just another number in his cars sold column) To me that is the true essence of sales, giving the client the feeling that you are concerned about them and their needs and wanting to find a right fit. I realize this is a long review, but I hope it will help those of you out there like me. Buying a car is an intimidating experience and you are buying the sales person/dealership almost as much as the car. I would encourage you to bid all of the dealerships and work the price down. But when it comes time to actually purchase the car, take the drive to Sanford Courtesy Honda. Save yourself the time, bid every Honda dealership in the Orlando area, work for the lo

dbroncos Aug 15, 2009

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