AutoNation Honda Sanford

Welcome to AutoNation Honda Sanford. We look forward to serving your Honda needs in the Sanford area. Before you stop by for a test drive, be sure to read our happy Honda customer's reviews!

Recent Reviews from AutoNation Honda Sanford

Incredibly disappointed in the experience we've had with our most recent purchase from AutoNation Honda Sanford. The sales experience was less than stellar, but we were willing to overlook it because we were getting the vehicle we wanted. However, we are almost two months post-purchase, and our terrible experience continues. The manager on duty the evening we went in was not honest with us, trying to make offers using interest rates higher than we were initially shown, thinking we wouldn't notice, and then being annoyed when we did. When we asked them to hold the vehicle for us so we could see it the next morning in the light (we only saw it in the evening on the lot, so it was dark), as they do when you make your appointment online, he refused, saying that he had just bought it that morning and could sell it right away if he wanted. That was far from the truth - we went into the dealership and asked them to ship it in from another dealership, and were told they could hold it a few days for us so we could come in and look at it before purchasing it. He wasn't aware of that, so he thought he could lie to us about it. From that moment on, they did everything they could to get the deal made and get us out. We agreed to purchase the vehicle if we could see it the next morning in the light, but instead they handed our paperwork to finance and began processing it, without our permission. They offered to pull it under the spotlights so we could see it better, so we agreed hesitantly. Upon looking at it, we found that the drivers side running board had been bent completely from the frame. My husband showed the salesman, who insisted it would be covered in their bumper-to-bumper warranty, so we would be able to get it fixed. When we asked him to confirm that, he found that he was wrong. He went to his manager, the same one we spoke to before, and after some arguing with my husband, he agreed to fix it. We bought the vehicle, and trusted they would follow through on their promises. A month and a half later, and several "it will be here next week" promises, it finally arrived. My husband scheduled a service appointment for Tuesday, showed up, and they had no record of the appointment. Turns out, that neither our salesman or the manager we worked with, actually made the appointment. We were also told that the one guy who could do the repair had called out sick. Seriously - you only have ONE person qualified to install a running board? So we rescheduled for yesterday, Thursday, with several promises that it would be done. Our appointment was at 2pm, but we dropped it off at 10am so they would have plenty of time to get it done. 6pm came and went, and we still had not received a phone call to let us know our vehicle was ready. After calling for 30 minutes and constantly being rerouted to various voicemails, I was able to get the sales department. Eugene with the sales department said he couldn't do anything for me, because it's "not my department," so he sent me to another voicemail. I finally got someone, who then told me everyone in maintenance was busy, so I needed to call back in 5 minutes. I called back several more times, got more voicemails, and finally got a receptionist. She said everyone was still busy, but she would walk my information to her manager, and have her give me a call back. She then said, and I'm quoting her, "the service department closes at 7pm though, so hopefully she'll be able to call you before she leaves." They thought it was ok to leave without telling me where my vehicle was and getting it back to me. No words. After insisting someone who knows what's going on get on the phone with me at that moment and tell me where my car is, the receptionist offered to give me Gene's personal number, since he knew where my car and keys were but had left for the day. That's when another manager, Bryan, got involved and tried to help. They called Gene, figured out where my vehicle and keys were located, and worked quickly to deliver it to our home. Bryan and Tiara, the receptionist, have been the only two employees to offer to help, and go above and beyond in doing so. When we went out front to look at our vehicle and inspect the work that had been done, we were horrified. They running board that was installed, came off as soon as we stood on it. The schmuck who installed it, had crushed all the plastic clips on the underside of the board, so they rigged it by putting a sheetmetal screw through the plastic in hopes that it would stay and we wouldn't notice. We now have a sharp metal rail protruding off the side of our vehicle, and a busted piece of plastic sitting in our yard. They took the simplest tasks, and turned them into a sales nightmare. We got the vehicle we wanted, but if I could take it back, I would in a heartbeat just to have avoided the headache this has been. Once we finally get this figured out, we'll be happy not to visit this dealership again. CliffsNotes: terrible experience with Sales and Maintenance. We have the stereotypical car salesman experience, and service experience to match. We're looking forward to having our issue resolved so we never have to work with them again.

Kaylee Di Nunzio Mar 15, 2019

I bought my second new vehicle here in October 2018. Both were negotiated online. My first experience in November 2916 was excellent. I found the service department to be pleasant all in all with a nice waiting area. As for the purchase of the second vehicle, most everything was unpleasant. I agreed on an out the door price via email on a Wednesday and made arrangements to meet with the salesperson the following Saturday. Upon arrival at the dealership I discovered the vehicle to be absolutely filthy inside and out, including the engine. I inquired as to why and was told that it was test driven a lot and was parked under a tree. What? Seriously? Three days wasn't enough time to clean it up? I test drove the vehicle anyway and told the salesperson that I wanted the car thoroughly cleaned before signing on the bottom line. He agreed. We began the paperwork. The car was cleaned after a reminder or two from me. I was handed off to the finance person. Of course I got the continuing pitch for the extended warranty which I repeatedly declined. When we got to the numbers the bottom line was more than the agreed upon out the door price. When I challenged this I was given some excuse but stuck to my guns. I was asked to wait while he left the room. He returned as this was apparently resolved. He continued and made some changes but when we got to the bottom line it was even higher than before! I challenged again and he left the room again to seek higher authority. After 10 minutes or so I became somewhat agitated and went to see what was going on. I saw him talking at the front desk and joined the conversation ultimately to my satisfaction. Finally the paperwork was over and it was time to leave. The salesman put the temporary tag on and we sat in the vehicle so he could show me more of the car's features before I left. During this time I observed that the gas tank was less than half full and I asked why. After apologies I was asked to standby for a moment and the salesman went inside. He returned after a short time and said I could go get the gas or he would do it for me. I elected the latter option. He returned with a full tank and I left without the usual management congratulations and farewells. On the way home I noticed the interior windows had some kind of film on them.. not quite clean. I dealt with it. The next day I got a voice mail from the finance guy saying that two more signatures were required! What?! A few days later I received a call from someone to ask about my experience. I was polite and considerate of all the players but I described everything that occurred. When asked if there was something they could do I suggested a complimentary detail of the vehicle. She agreed and asked if I was free the next day. I replied in the negative as I had cleaned the windows myself and also had vacation plans the following day. We agreed I would call another time. I called about a month later and left a voice mail for the person who agreed to the detail. She returned my call but I missed her and she left a message. I returned her call and left a message stating the date (5 days later) when I could bring it in and asked her to return my call to confirm. She never called and I never got the detail. I don't know what happened from beginning to end but certainly there was no excuse for not having the vehicle cleaned and there was a clear absence of communication throughout the entire process. I could have stated the names of all those involved but I elected not to. This was probably an anomaly but it is exactly what happened and I felt I should share it. Hopefully everyone involved learned from this experience.

Jim Wright Jan 17, 2019

Brought my odyssey in on Tuesday with soft brakes- they say I need a Honda master cylinder. Sunday and Tuesday I had 2 other mechanics try 2 other new master cylinders. It did not repair the brakes. I insist this can’t be the problem. Honda says it’s because generic parts don’t work. Wednesday they order a Honda master cylinder. Thursday they give me the runaround all day. Say they’re “bleeding the brakes for hours”. Finally, they say the Honda part happens to be bad and they’re ordering another Honda master cylinder. I say I find this incredibly unlikely that THREE bad masters would happen in a row. Service tech tells me how he had a “Jetta go through 5 bad masters”. I told him I wasn’t paying for a repair that didn’t fix my brakes. Thursday evening they order the 2nd Honda master cylinder (this is the 4th one in total). Friday morning they call and announce the 2nd Honda master cylinder did not fix my problem. He now claims it’s different issue that will cost me $1200. I decline the service and ask for my van back with the original master. He says the original was bad and needed replaced even though that didn’t address the brake problem. Tells me he will call when the van is ready to collect. Never calls me. I bring my male partner down there and they give him all sorts of twisted explaining that was never told to me over the phone. Brings out the mechanic and my original part. Continues to sell stories to my partner. Blames previous mechanic work. Does finally admit they can’t be sure there was ever any problem with my original master but refused to reinstall it. In the end- I ended up paying $680 for the parts and labor of a master cylinder I didn’t need. I still have brakes that are as soft as when I brought it to them. When the mechanic in town (not this dealer) hit a wall with ideas on how to fix my brakes, he was honest and apologetic about it. This dealership refused to acknowledge they didn’t know what the problem was or how to fix it. I was passed around like a hot potato and no one at Honda wanted to be honest about the limitations of their ability to repair my van. This week was a waste of time and money. My experience with this dealer has ensured I’ll never drive a Honda again.

Victoria Wright Oct 19, 2018

The only reason why I am putting two stars instead of one is because I got the car I wanted. Otherwise, I'd probably personally show up to give these people a piece of my mind. Let me start off by saying I live almost 90 miles away. I did everything online ahead of time, including the credit application, simply because I was already driving 90 minutes one way to look at a vehicle. I was still there for five hours. Cristian, who was nice and did apologize, told me after waiting for five hours, it was a crazy day for him because he had eight appointments while everyone else had one or two. Why someone else couldn't have helped me I'll never know, but that was seriously annoying. There is also a serious issue with the car I failed to realize until after the five days they let you return it. My mistake for not being more thorough, but after I had waited three and half half hours on top of an hour and a half drive to just get there, I wanted to be gone. In any case, the seat adjuster is completely broken. It's hanging off the side! And I can't believe my dumb butt didn't even notice until just recently. I also asked a lot of important questions that were never answered. Such as, who were they financing my car through, when was my first payment due, who do I report at the lien holder on my insurance? I had to go home and sift through all the paperwork to find out on my own. Not difficult but extremely annoying. ADP was down so Cristian and the financial expert that helped us, "Big" Mike, said I could email my stubs in on Monday. I asked Mike for his email twice. It was never given to me. So I decided I'd fax them in. I called, and I guess they had a new Secretary? I believe her name is Angela. She gave me literally five different numbers and they all went directly back to her. They weren't even fax numbers! It was extremely frustrating. And to make matters worse? While test driving the car, the tpms sensor went off. Cristian assured me he'd have the tires filled with air and the car detailed while we finalize the paperwork. Apparently neither of those were done because on the way home, the sensor kept going off. I originally thought I either needed a new tire or the sensor was going bad. Nope. Neither. I filled it with air myself and now it's perfectly fine. I have a service scheduled (that they automatically set up for me and didn't even ask if I might be busy that day, seeing as how I live almost 90 miles away) but I won't be going. I paid them for a car and they couldn't even make sure the tires had air? Why would I pay them more when I can't even trust then to do that?! Lol. No thank you. I'll be going elsewhere more reputable. All in all, my experience was crap. The car is okay. I'd say 3/5. However, my over all experience was a 1/5 at best. I'm very disappointed with the service I was given and have no intention of returning. I also recommend anyone looking for a new car go elsewhere.

Lila Danae Colón Sep 3, 2018

I've owned a Honda Pilot since 2007 and I absolutely loved it. So when my SUV was totaled and I needed a new one, my first choice was another Pilot. But just thinking about the process of buying a new car mad me procrastinate. I know they make insane amounts of money out of us, that they will promise and promise and once you sign the paperwork all that nice, helpful customer service spirit will be gone. That the new 2019 model will have better features than the 2018 model I will buy. But I needed a car. And I wanted a Pilot. So, first, I went to the same dealership I normally serviced my 2007 Pilot. My first question was: "When are the new 2019 models coming out?" "I don't know" was his response. He...didn't...know. A Honda sales rep, working on a Honda dealership...being trained on all things Honda.... breathing and eating everything Honda was throwing their way....And he told me he had no idea when the new 2019 Honda Pilot was coming out. That was a complete lie. I knew. I looked it up. They were coming out that same week I was there. He lied so I would buy a 2018 model. So yes, some car salesmen lie. I didn't feel like screaming and hollering, so I left. So now what? Only one course of action: Research. I went online. I learned all I needed to learn on new Honda Pilots. What is different on the 2019 models. What are 2018 users saying about their cars? What is the average price they are paying for them? Where are all the dealerships in my area selling them? What loan rates are available for me? What should I tell the sales rep if he starts lying again? So, armed with this knowledge, I started again. I had to choose: Titusville or Sanford? Traffic and time made that decision easy. So I headed to AutoNation Honda in Sanford. There I met Bill. I needed a car, but I needed to make it look like I didn't. Salesmen can smell when you're emotionally compromised to make a purchase. I know, I used to be in sales. Bill was not like that. He took time to explain the features, which I knew all too well. He took us for a test drive, which my wife really enjoyed. Then we sat down for number crunching. Here is where thing got interesting, and in a good sense. Bill took his time to work 5 different sets of numbers for us. Yes, all sales reps do the "let me talk to my manager" routine. I know they can make the call right there, they just do this so you think the manager is the bad guy not giving you the discounts. Bill was extremely courteous. And he listened. He understood that I had a monthly payment in mind and that I would not sign any paperwork that was too far off from that. He took the time to work with us. And I really appreciated how he took the time to explain every little details on the final price: taxes, charges, extras, fees (stupid ones, yes, but unavoidable), etc, etc etc. He was patient, nice and took his time to help. I got the SUV at a price a little higher than I wanted. But still within my budget. And Bill made the whole process bearable. He even stayed late, after the dealership closed, to send us in our was home with our new 2018 Pilot. I will keep visiting AutoNation In Sanford for car services. And yes, I would recommend you to go and buy a car from them. Ask for Bill. Maybe he'll be back from visiting his family in the Caribbean by the time you go. But I'm sure he will treat you the same nice and helpful way he treated my wife and me.

Uncle Pepo Aug 14, 2018

Pedro Robles Aug 13, 2018

This will be a story....In March 2015, My husband and I (who have 4 kids) after buying piece of crap after piece of crap, we decided to go look at a Honda certified 2011 Odyssey. We loved it! Honda has a great reputation with their vehicles and that was very important to us as we needed something very reliable. So we bought it and were very pleased to finally have something we could rely on. Or so we thought. Before we had this van a year, we brought it in 9 times w stuff being wrong w it. The next year, brought it in multiple more times to have work done to it. This van unfortunately has been the biggest piece of crap we've bought so far. The only good thing to come out of this was us buying the extended warranty. That saved us thousands and thousands of dollars. Well, now the warranty is about up and we can't trust this vehicle enough to keep it, being that the last issue we had was October 2017 when we needed to replace the alternator. (And btw, i have never heard of an alternator needing to be replaced at 78,000 miles in a honda.) And also in november 2017 when I went to pick up my girls from school, and the van wouldnt start. Even though I had a new alternator and a new battery. So, that all being said, with our warranty almost up, we DO NOT want to keep this van for we can not afford to keep fixing this LEMON when more stuff decides to go wrong. So that brings me to the present. Jan 2018. We decided to go through the same Sanford Honda we bought our POS van from. We love our service tech Cortney and is the only reason we'd like to stay. I talked to 2 sales managers about trading in the van and getting a car. I had also told them everything i'd been through w the van we bought. One never called me back after telling me he was comitted to making us happy. And the other promised me his guy would know everything and take good care of us. Not the case. Because we owe 13000, there was no way to get me into the car i wanted. which was 9800. We expected to be upside down. But to no avail... the only help we had was from Albert, who didnt know the full situation of what we had been through like the manager promised me. After i told Albert the frustration of everything, he was the only one that was honest w us and told us that our time pretty much got waisted. The only thing they could do was put us in a brand new vehicle w the rearage added on. Which is not what we wanted. So our time got waisted, we're stuck paying 400 a month for a LEMON, and i'm still a very unhappy customer. I cant even find an email address for the general manager. Go figure. I feel they should give me the car I want and pay the rearage to get me out of the piece of crap that they sold me. It just amazes me that a company that can clearly afford 4000 dollars to keep a customer happy and get us out of the crap they sold us, wont even consider it. So now I'm writing a bad review in hopes that someone important will read it and help us. Probably wishful thinking. One thing i do know, we definitely overpaid on this piece of shit van. Not having a vehicle you can trust is the worse feeling in the world. Especially when you have kids.

Tanya June Garland Jan 17, 2018

My name is Edna and I went to Auto Nation Honda in Sanford to see about trading in my 2015 Honda Accord EXL v6 and I wanted to share this experience as opposed to the new car buying experience when I purchased this car brand new in December 2014. Customer Service? What happened ????!!! First off I made appointment to see Daryl Maranda who was not the person who sold my 2015 he was recommended by the lady who was no longer there. Secondly, pulling up a little Barbie [non-permissible content removed] was stationed outside the front entrance I thought she was on her break but she was a hunter I guess stationed there to look for customers no sales experience whatsoever back to her later. Asked for Daryl and he was out on a test drive ok me and my brother went to look around and here comes Barbie and she asks what are we looking to do and I told her who I came to see and it wasn't her! We told her we received solicitations to see about getting into a new car and possibly lowering my car payment which is $600 I have bad credit but I can pay and have been paying but wanted a lower note. She tells me well how much is owed and you're upside down yea yea we know that , she goes in to crunch the numbers and kept mentioning the LX hello I have the EXL v6 I'm not going back my car has 31,000 miles why would I want to do that? some may think for a cheaper note, but not if its not what I wanted and its worth it to drive what I want do not tell me what I need to drive she was too young to be so condescending and she didn't even try to appraise my car they didn't even bother looking at it and comes back with an insulting low ball offer??? Here's what your car is worth and this is what you'll pay with down payment. So of course I drove off in my mint shiny still new 2015 and Barbie was walking back to sit on her bench out front. Auto Nation if you're reading this get some experienced people, and now I see why the show room was empty. Thirdly, Daryl he never showed very disrespectful and unprofessional he even had a preceptee who showed his face but really a preceptee??? He didn't even know the features on the cars!!! Lastly I will go to another dealer and I will no longer be bringing Hugo there to be serviced as I got oil changed there every time it was due and please take my name off your mailing list. You actually did me a favor I'm still in love my 2015 EXL V6 E Fryer

chitownRN Dec 19, 2016

So let me start with.. I HATE CAR SHOPPING.... I am a female who loves cars but hates being shown vanity features rather than discussing the pros and cons of a v-4 vs v-6 engine. So I tried the online shopping deal first... 4 dealer visits later and I was ready to give up and stick with my Pontiac for another 6 months. I was looking for specific car. A Nissan Cube Krom with low mileage and a blue tooth system. No one seemed to have it. Until I did a wider search and found it here. I emailed as soon as I saw it had everything I wanted and at a price I could really afford. Leon Mason- I cant thank him enough ... responded quickly and efficiently. He answered all questions AND provided more insight to the vehicle I was looking at. We had set up an appointment that I ended up missing due to my puppy being a sick widget. My husband arrived at the dealership at 4 o'clock.. I was upset and had a gut feeling my car was gone. The receptionist ( I forgot her name I'm so sorry but you with the red hair and glasses were awesome!) let us know that Leon was out on a test drive would be back shortly, but someone from his team could help us. Well that's when this almost went rogue ... A gentleman came over to us half greeted us then turned to my husband ( his back facing me) and asked my husbands name and what vehicle he was looking for.... I WAS FURIOUS! We weren't shopping for his car.. we were shopping for mine. He went in search of our mini profile and Leon walked in that moment. I shook his hand and said I refuse to work with this salesman. Leon nodded and said it would take a little bit he was finishing up with another family. He asked if we had eaten dinner, if we had not we could eat and come back. My husband and I did had a quiet dinner and we came back about 6:30. We went on a test drive, filled out the paperwork and had my trade in info ready to go. I drove home with my Nissan almost a week ago and I am in love. Not only with my car but with how awesome Leon and Lawrence ( our finance guy) treated us. We had to visit the dealership as one of our keys weren't working and drop off additional paperwork. Lawrence had us in and out 10 minutes and Leon took care of our key .. Turns out the battery was bad they didn't have any in stock so they told me whenever I purchased the battery bring back the receipt and they'd reimburse me. This could have ended at the gentleman ignoring me, but I already knew that Leon already knew my needs and was more than helpful. PLEASE- give this dealership a shot. we are sending our friends here because of our experience. There is always the possibility that a bad apple could ruin a dealerships reputation. Just give them a real shot! Thanks Leon- Harshin and Jennifer A.

JennAthecuber Dec 17, 2014

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