I was able to work with Byron and Alex during my car buying experience. Both were very knowledgeable and professional. I've even been contacted after the purchase to make sure I was happy with the car.

My experience with Auto Nation Honda I’d like to start that my experience with staff was great, nobody had any attitude or unwillingness to help me. I came in contact with Honda AutoNation in Sanford first due to a safety recall. Since I stopped by for service, I also asked assistance regarding an issue with alarm system in the truck. The alarm would not activate, but the doors appear to work properly. I paid $70 for Honda to find out what was the issue with my truck. I was told that the problem is rear left actuator. I was quoted about $320 to replace the actuator, but since I can fix it myself, I decided to fix the issue at home. Several weeks later, I replaced the actuator, but I still have the same issues with the alarm system. I was told that there is another recall for my truck, so I stopped by and inquired about my alarm issue again. I was told that they will check again to see what the problem is. I spent about 3 hours at the dealership and afterwards I was told that they do not know why my alarm is not working and that they are unable to figure out what the problem is. On top of the issue, I was also told that my left rear window is stuck in the down position and that they do not know how it happened. So I had to leave the dealership on my truck with more problems than I had before. When I got home, I took out the door panel and figured out that the problem with the window was the rear door window switch. I don’t think Honda representatives broke my switch, but I know that it worked when I arrived to the dealership. I also noticed that my inside door trim cover was ripped. So to sum it up, I spent $70 to figure out my alarm problem. I was told the problem is the actuator. I spent money to buy new original actuator, replaced it, and confirmed that it was not the problem. On my second visit, I still don’t know why my alarm is not working, even though I paid $70 for Honda to figure it out. And now I have to replace rear door window switch. I am very disappointed with my experience with AutoNation Honda. I don’t think I will ever use them. I am happy that they fixed the recall issues, but paying $70 to find out what issue I have and later be told that they are unable to find the issue (after misdiagnosing it) is very disappointing.

ALWAYS make sure your customers are satisfied even after they buy a new or used care & if there's an issue ALWAYS go the extra mile no matter the cost to you.. that builds great relationships ... unfortunately with Autonation Honda that wasnt the case

My car was taken care of with great care and the employee s were all friendly and knowledgable.

Noah and Dan were great

My husband and I went to Auto Nation Honda in Sanford, looking for a Honda CR-V. I wasn’t interested in purchasing a new vehicle. Grant was the Salesman we talked to. Grant was very helpful not overbearing not pushy. He helped me find a 2017 Honda CR-V. Thank you Grant !!!

I came to AutoNation Honda in Sanford looking for a specific color, model and year Honda Accord. I was immediately met by Matthew, who was very helpful and knowledgeable about the vehicle I was interested in. When the car I wanted was not on their lot, he found one in Clearwater and had it delivered to Sanford the next day. When that vehicle was discovered to have an unknown mechanical issue, he didn’t give up. He found one in Jacksonville and again had it delivered the following afternoon. It was well worth the wait-I got exactly what I wanted and I absolutely love my new car! Matthew spent an enormous amount of time with me; working the numbers, explaining the buying process, showing me all the new features, as well as answering a ton of questions! He was patient, super friendly and best of all, NO pressure! What could have easily turned into a disappointing experience turned into an awesome one! I highly recommend AutoNation Honda in Sanford. So if you are looking to buy a car, make sure to stop by this dealership (really easy to find, just off I-4). And don’t forget to ask for Matthew!

Fast, simple, good deal, nice people

Good deal, nice people, good selection, knowledgeable staff

Enjoyed the efficient,hassle free experience. Thank you Travis Bussin.

Auto shopping is such a stressful thing. Hate haggling with sales people... However we had such a pleasurable experience starting with Grant who greeted us, he was knowledgeable and very helpful. Then Randy joined us who also was so helpful. We got the Ridgeline we wanted. Then off to David in finance. What another refreshing experience. We would highly recommend Autonation in Sanford to anyone looking for a new car. Thank you Grant. Randy, David & your excellent team.

Auto shopping is such a stressful thing. Hate haggling with sakes people... Hiwever we had such a pleasurable experience starting with Grant who greeted us, he was knowledgeable and very helpful. Then Randy joined us who also was so helpful. We got the Ridgeline we wanted. Then off to David in finance. What another refreshing experience. We would highly recommend AutoNation in Sanford to anyone looking for a new car. Thank you Grant. Randy, David & your excellent team.

I made an appointment and they were ready for me - no waiting. They repaired my car at a reasonable price. They explained everything that was done and even cleaned my car.

Great Service. My service advisor was awesome!!!

Everyone was very pleasant

very pleasant and had work done fast

Had my car dropped off for a new tire and Veronica was excellent. She answered all of my questions and was great to talk to.

Told us it would take 45 minutes for an airbag recall service. Wound up taking 3.5 hours! Very poor customer service for not keeping us informed. Only responded after we got tired of waiting. Needless to say we are not coming back!

Everyone is helpful and kind

Not a good experience this time. I had an appointment at 8:30. Went there at 8:15 am. Just for oil and filter change. Was told it will take 30 to 40 minutes. No one updated me on anything until I went to talk to Technician who checked me in. He told me that I am not your technician and referred me to someone else who was not aware of my appointment. At 10:30 again went to talk to him that time he told me that your car is being worked on. It took almost noon to come out from there. To my surprise , I had asked them to work on minor issue like entering code for CD player which was not even done. I had to ask them again to do it. I brought my concerns to the office lady who was very helpful to call Director Don( May be Dan) but he was busy helping customer.

I had great customer service from Radames. I believe the mechanic did a great job too with my car runs great .

AutoNation Honda Sanford is probably the worst Honda dealership in town. At least based on my recent experience. Their salesman (Bryan) approached me over the phone and invited to renew my Honda lease. He even put the offer in writing(!!!) by sending me a text. When we showed up at the dealership Bryan and his manager Randy declined to gives us the promised offer and instead gave us something completely different. When we ask for their full names and business cards - they flatly refused to provide it to us. The whole experience dealing with AutoNation Honda Sanford and particularly with Bryan and Randy felt like visiting one of those shady used card dealership and not a reputable company. Evidently they believe that the good old fashion bait-and-switch tactics will not harm AutoNation Honda Sanford reputation. Well, they are dead for me for sure.

Always great service along with ease of making appointments. Service center keeps customers well informed of service needs and pricing. An overall good experience.

Love coming to do my oil change! always professional staff that treats you exceptional

Been a customer for 6 years. They listen to my concerns and document them. I always wait in their fancy waiting room, and they check with me, as needed. They are still educating me about car care. No time is wasted with this good team!

I was early and they took me right away.gave me info on things that needed attention. They are great.

Exceptional service department with tremendously courteous professional staff!

Outstanding Service writer Travis Bussin And outstanding Service

Great experience. Service work was quick, discounts offered and comfortable waiting area.

Very helpful and straightforward sales and finance staff made purchase of a new Pilot a pleasant experience. Grant spent quite a bit of time explaining all the new features.

I love the amenities. Popcorn, coffee, water, fruit bars etc. Kids love coming with me. Service department is amazing. I give this service 10-10. You all know how to make your guests happy. Also please remember that you can’t please everyone. Unfortunately there will be cry babies that complain about everything. I hope this review shows that you are all top notch.

Worst Experience. I had an appointment for 9-00 am for oil change. and I dropped it off at 9-00 am. I was told that, I will get a phone call around 10-30 or so after the technician does a multi point inspection. Never heard from them so I called and I said, I need my car back by 12-00 (noon). I was told that should not be a problem. I get there at 12-00 and I am told, that the technician is now at lunch and will take some time. Finally, I got out at 12-35. I have never seen 3.5 hours for oil change that too after making an appointment. I wish I could give zero or negative stars. Save time and do not go here.

Not a pleasant experience. Won’t be back there to purchase a vehicle.

I don't even know where to begin. We started looking for a car for our son since our lease is coming to a end. And like most people we did shop around, everyone wants the best deal. We have tried to purchase from this dealership numerous times and every time it never works out. You think we would of learned but we thought we would give them another chance since it had been awhile. Anyways they gave us what they said was their best offer. We received a much better offer from another dealership so I let them know this. First I was told by Nancy that pretty much the other dealership was trying to scam us those were not her words but she was saying the deal they were trying to give us didn't match up. And she goes on to tell me that Autonation Honda has the Presidential award for customer service. Ummmm hmmm I wonder how they got that, definitely not by trying to make their customers happy and rectify a problem. We were suppose to go up to the dealership to buy the car before I received that other offer. Well Nancy sends me a text say she was going to send us another offer and we would be really pleased with this one. So we received it in a email and yes the offer looked great. But I guess we should of known if its to good to be true then it probably is! We tell her we are heading that way, its her day off so she says ask for Richard. We walk in and sit down, Richard comes up to us like he has no clue who we are and what we are doing there. We said Nancy sent us, he says hold on. He goes and calls Nancy on the phone and comes back and says this deal is VOID. He doesn't say guys I am so sorry there was bad communication somewhere I am not sure what happened but let me see if we can do anything to rectify this. NO he just stands there and says the deal is VOID. So of course we get pretty upset but through all of that he did not at anytime say lets try and make this right. So we went all the way there for a deal we were told was going to be great we had it in writing and Richard says "the deal is void". I totally understand that people make mistakes but not once did he even try to make it right. And I have no idea what Nancy was thinking even sending that to us. They have horrible customer service and very horrible communication I would not believe any deal they give you unless its right in front of you. I have never been so stressed out trying to by a car and we have bought many cars over the years. This has got to be the worst customer service experience we have ever had. So unprofessional.

I don't even know where to begin. We started looking for a car for our son since our lease is coming to a end. And like most people we did shop around, everyone wants the best deal. We have tried to purchase from this dealership numerous times and every time it never works out. You think we would of learned but we thought we would give them another chance since it had been awhile. Anyways they gave us what they said was their best offer. We received a much better offer from another dealership so I let them know this. First I was told by Nancy that pretty much the other dealership was trying to scam us those were not her words but she was saying the deal they were trying to give us didn't match up. And she goes on to tell me that Autonation Honda has the Presidential award for customer service. Ummmm hmmm I wonder how they got that, definitely not by trying to make their customers happy and rectify a problem. We were suppose to go up to the dealership to buy the car before I received that other offer. Well Nancy sends me a text say she was going to send us another offer and we would be really pleased with this one. So we received it in a email and yes the offer looked great. But I guess we should of known if its to good to be true then it probably is! We tell her we are heading that way, its her day off so she says ask for Richard. We walk in and sit down, Richard comes up to us like he has no clue who we are and what we are doing there. We said Nancy sent us, he says hold on. He goes and calls Nancy on the phone and comes back and says this deal is VOID. He doesn't say guys I am so sorry there was bad communication somewhere I am not sure what happened but let me see if we can do anything to rectify this. NO he just stands there and says the deal is VOID. So of course we get pretty upset but through all of that he did not at anytime say lets try and make this right. So we went all the way there for a deal we were told was going to be great we had it in writing and Richard says "the deal is void". I totally understand that people make mistakes but not once did he even try to make it right. And I have no idea what Nancy was thinking even sending that to us. They have horrible customer service and very horrible communication I would not believe any deal they give you unless its right in front of you. I have never been so stressed out trying to by a car and we have bought many cars over the years. This has got to be the worst customer service experience we have ever had.

I normally don't have my car serviced at dealerships due to the cost of doing business there. I've had a more than pleasant experience with the service managers and work done at Sanford's AutoNation, in particular - Radhames. He's a fantastic service manager and has helped me with my second Honda Accord now. My needs are routinely accommodated with courtesy, and in a timely manner. I would recommend both Sanford's AutoNation Honda and Radhames to anyone driving Honda vehicles.

Mike was very helpful when we brought our accord in for service

Quick service for an oil change late in the day and without an appointment. Thanks!

We have purchased or leased over 12 vehicles from this dealership & from start to finish have always been greatly satisfied with the service

great customer service.

I arrived a little early for my 10:45 am appointment. I was greeted, given a summary of the scheduled maintenance, including a car wash, and a time estimate for the work. Everything was completed quickly and the rep was extremely nice.

We took our 2016 Honda CR-V in for routine service yesterday. I would never go anywhere else for service for my car. The service representative was courteous, friendly, & very professional. Thank you, AutoNation Honda Sanford. You have earned out trust & our business for life. Susan Milam

Very communicative and prompt about services and costs without trying to sell me things I didn't need. You are paying for a premium here, but the effort they put into it really shows. I didn't end up with surprise costs like mosts places. I will definitely be returning here for my regular maintenances.

Quick maintenence at reasonable cost, nice facility, pleasant personnel

Friendly, honest and quality service.

Miss Tom W. and the car detailing when in service.

Everyone was very helpful and insisted to make sure that i was happy with my purchase.

I had a wonderful car buying experience at AutoNation Sanford! Staff and managers are very friendly and helpful. Austin Saylor was excellent at finding me the best vehicle for my needs and explained everything thoroughly.

They were very prompt and helpful (service dept.) so that we were able to get our van back without having to leave it and return from Ovied later in the day. thank you!

Very good service. Nice environment while you are waiting for your car to be serviced.

Excellent Service. Everyone there was so Nice and professional. Radhames exceeded my expectations. Waiting area nice and confortable. Good Coffee.

Excellent Dealership! Have bought several cars here...great pricing and excellent service.

The team at AutoNation Sanford was very pleasant to deal with and provided al the necessary information efficiently. They never pressured any decision and always shared appropriate additional information. Just a very good overall experience.

I made an appointment, and was greeted by the service advisor, Travis, without delay. Travis listened to the issues II was having with the car. He called the warranty company and had those issues covered. In addition, I had a tune up done. Travis called me and explained the charges for everything. They did all the work promptly and notified me that I could pick up the car. Overall, my service experience was very good!

The service was very nice and accommodating.

This have been my dealer for the past 5 years, wouldn’t change them for anything. From Albert Muniz and Rebecca from finance, who went above and beyond like never seen before!! After a long day I left with my type R!! Then here comes Travis, and he is the Man here, all my services done here, no matter what he will make it happen. 5� excellent service. �This is a champion dealer hands down. Will recommend always. Thank you Autonation Honda and every one. Oh and the car wash people, thank you, mechanic you awesome!!!

My service manager Dan is the main reason why I purchased a 2019 Honda Civic Sport for my daughter. Sincerely Frank Salgado

Very pleased with the customer service. Hard to find a dealership that treats customers with respect. This is one.

We had a great service experience where the team proactively looked for a warranty solution.

A routine service. They did a fine job. I will bring my car back there for future service.

The sales person Jose Castrillon was very nice and took time to explain everything about the vehicle to my daughter very helpful

I recommend AutoNation Honda Sanford to every one. The employees are very nice and polite. Michael Donaldson worked for me . He is the best . I highly recommend him . He knows what he’s doing. With patients and also hard working . I love Honda Dealer in Sanford and if anyone wants car for service ask for Michael. It’s 5 star ⭐️ ⭐️⭐️⭐️⭐️

I inquired online about a Honda Civic at AutoNation Honda in Sanford. My information was auto generated and given to one of the Salesman Jeffery Anderson however he was not available when I had time to come in. Jeffery referred me to his coworker, Daryl Miranda and I’m so glad he did! As a woman going into a car dealership alone Daryl was down to earth and not a pushy salesman trying to make a deal. I felt that he genuinely cared to help me find the right car for me. He was patient and kind and available for any questions I had. Daryl made this process a great and smooth experience and I am extremely happy with the car and the payments I ended up with. The only problem I have is that it seems to be this dealerships policy to give commission off of a sale to whomever first responded to an online inquiry even though they did nothing at all with the sale. I do not think it makes sense or is fair for Daryl to have to split his commission with Jeffery when I never even met the man and Daryl did ALL of the work. I hope that something can be done to change this. I wouldn’t mind speaking to the manager of the dealership, Julie Miller or the District Manager, Pete DeVita.

Great car buying experience. Our salesman (Bill) was knowledgable, professional and didn't waste a lot of time with unnecessary sales pitches. The entire staff was courteous and helpful. Highly recommend this dealership.

When I was heading over to Auto Nation I have to say I was a little hesitant because of one of my last experiences years ago, were I felt like I just got screwed to be honestly speaking. But I was really surprised by the welcoming open arms. It felt like I was dealing with a really good friend you wished you had as family :) someone that has your back and gives you the best of service every time you see them. It was a really great experience and I would recommend any one to come check out Champ and Lee. They were both really helpful and honestly can't wait for my next purchase at Auto Nation in Sanford FL.

Thank you Radhames and Autonation Honda for your informative and efficient customer service. Thanks also for the discounts applied to the final invoice.

Long buying process due to buying two cars but at the end of the day my wife and I were both satisfied and happy with our purchase. Mr. Brooke and Mr Reed made our buying experience pleasant. Thanks to Auto Nation

Very good waiting time was rift in track that I wanted

Radames is an excellent service advisor, diligent and professional.

I went in with one thing in mind & Daryl the sales man made it happened, a surprise for my wife & he was all up for & ad excited as I was. thank you Daryl & Autonation Honda!!

I had my CRV serviced for the first time at Auto Nation Honda. Was very very pleased how everything was handled and I was in and out in no time. Excellent service. And their waiting room was first class.

Purchased a Honda at a used car dealership and took it here to have it inspected and really appreciated their friendly and timely service. Dan was great!! I recommend going to see him and his team for all your car needs :)

I have always received prompt and courteous service at AutoNation. They do everything possible to make “wait” time pleasant with drinks, snacks, and TV. They don’t hesitate to tell me that I don’t need a service if it’s unnecessary, something I really appreciate. ⭐️⭐️⭐️⭐️⭐️

The car sells itself ... and thankfully doesn't drive itself. The Si leaves off all of the electronic nannies that I didn't want. I want a car that is engaging and fun to drive ... and this car sure fits the bill! I found the car online about 30 minutes after it had rolled off the truck. I was specifically looking for a Si Coupe in Modern Steel Metallic. I called, I received a selling offer from AutoNation, and had made plans to go pick it up (4 hours away from where I live) within 6 hours of that phone call. When I arrived Saturday morning, the staff made me feel welcome and appreciated. Each person that I had interacted with via phone or internet, came up and shook my hand with a smile and a thank you. I appreciate everyone involved, but especially Brooke, Richard, Brian, David and Reed!

Very good service all around and pizza was a nice added touch on a rainy, busy day.

Great people and caring. I was visiting from out of town and needed emergency repairs while on vacation. The service advisor Joseph El-Khoury took great care of me by going above and beyond and finished in a timely manner. Great job overall and great customer service. Would recommend if in the area

Every employee is friendly curtious and will bend over backwards to help you

The service department is friendly and helpful. I appreciate their attention to detail.

Terrible experience! All they care about is running your credit score and charging you bogus fees they shouldn't be charging up front. Will never be back and wouldnt recommend them to anyone! Be cautious!!

Good experience. I was satisfied with the service and I will recommend to my friends

Great experience having my car repaired at AutoNation Honda in Sanford FL.

5 stars Fantastic experience! Bashar was so kind and easy to work with. Very accommodating and fair. Please with the entire experience at Honda.

Fast, courteous, professional service. Thank You !

It was an excellent service, friendly and accommodating

yes the service person was friendly had nice amenities

great customer service and very informative.

They have always been professional, friendly each time I have taken my car to them.

Cortney McLean is extremely helpful very time I call for services. He is going above and beyond his customer service to make customers feel they are important at any time. Greatly appreciated.

we thought that it was very professional and well done.

Car broke down Mike took charge and fixed it. Thanks

Excellent customer service...Alberto is tremendous and he will help you

My son leased his 2019 Accord from Nancy at AutoNation Honda Sanford in February, so when I wanted to look at leasing a Honda he insisted that we visit her at AutoNation. I’m so glad we did! She is a wonderful salesperson- patient, knowledgeable, attentive, and sweet! Nancy did everything right to make my experience at Honda enjoyable! So much so that I decided to trade in my Hyundai Genesis coupe turbo to lease my first Honda Civic Coupe from her! This car is amazing! It has all the new tech including Apple CarPlay and Honda sensing! Thanks to Nancy, I made a well informed and smart decision. When my lease is up, I will definitely want to do business with her again! Thanks so much!!

Could not have had better experience when purchasing a car. Austin listened to what we were looking for, explained everything to us about the different models so that we could make an informed decision. When we decided on our CR-V, the process was quick and efficient.

Great service will recommend to family and friends

Santiago help my husband and my self and we’re very happy with the results.

Took a couple hours but I got great value for my trade-in and the folks were all great

Buen servicio, los vendedores son muy atentos y te contestan todas las preguntas que haces, no te dejan salir hasta que no tengas ninguna duda en cuanto al manejo del auto. Muchas gracias a Alberto Muñiz y Jose Castrillon del sucursal de Sanford

I was always informed of the status of my car.

Excellent Services and received a lot of help from the Finance for the Auto Finance options

It’s a good place to get your car serviced. The only thing I found is that the labor costs more than the parts and this should not be case.

I came in without an appointment for an oil change and tire rotation. They got me right in with no hesitation. I was told approximately an hour and a half wait but they finished in just under an hour. They also washed and vacuumed my car! Great service!

Excellence in customer service....easy negotiation

Christian my sales rep was awesome from beginning to end. Highly recommend him and the dealership. Quick and efficient.

Very friendly staff I felt like I was at home. No pressure and everyone is willing to work together with your schedule. Best experience at a car dealership!

Auto was serviced as requested and was on my way in an hour. Customer service rep was courteous and kept me informed about progress of service.

They are very professional and helpful

I really like the safety features on the 2019 Honda Civic. I feel I got a great value by purchasing this car. I thought I would have to get a more expensive car to get these features. My only complaint was the time it took to process the paperwork. I thought that would be less time consuming since I did not finance the car.

First time visiting this dealership for service. What a great experience. They keep you updated. Offer free snacks and drinks. Wash your car, even did the windows. Over the top.

Great service by Joseph and team! First time there and will now use you.

Quick appt. And repair. Snacks and movie while you wait, very clean. Friendly staff. A very pleasant experience!! Thx!!

I always get great service at a reasonable price.

Came in to return my lease vehicle and after talking to Gina walked out owning a new vehicle ?

Great experience purchasing new Honda Pilot! Would be happy to return in the future!

very professional courteous and accommodating so very easy to have my recall repaired

Great experience! Eugene was great and very personable. He explained everything thoroughly! Would definitely buy here again!

Always courteous and get the job done in the time noted. Travis has been my service advisor since I began going to this facility (2005) and is always a pleasure to work with - courteous and professional.

Great experience. The personal was fantastic. Adil was great and very informative about the car.

Good experience. Personal was great. It was painless. Will recommend. This is my second car I get.

In and out, quick and accurate!

I initiated the purchase of my Honda CRV through the internet, Brooke Laggner responded via internet and telephone. He is such a personable individual as well as very knowledgeable concerning the SUV. The purchase was actually painless, and totally lacked any of the deviousness that we can associate with the dealer and the purchase of an auto. This was a great purchase at a good price for a great vehicle.

I took my 2018 Accord for the maintenance service and to fix some scratches on the fender. AutoNation did a splendid job of making the fender look like new and also making sure my car was in great running condition.

Brooke Laggner was my sales associate. He was friendly, courteous, and knowledgeable. Autonation had the best prices within 100 miles of me, and Brooke even delivered the car to me personally. A really great buying experience!

I had an awesome experience with both sales John and financial David. They both made me very happy

Great dealership makes you feel like family! Enjoyed sitting with my girls watching a movie eating popcorn while the service department handled my oil change and tire rotation on my 2018 Honda Pilot! Complimentary water and snacks did us well after a long day at work and school. Rafael in service took exceptional care of us and had us back on the road within an hour, he even went back and assisted in washing my car to make sure we were done in time! This will definitely be my location of choice for all of my service needs!....FIVE STARS!!!!!

Recommend seeing Ginior (Junior). Top rated and very helpful.

My salesperson and the dealership was AMAZING! The entire experience was the best I've ever had. No pressure, but very informative. Worked hard to meet my needs for the vehicle. Very accommodating and timely.

We are currently having an awful time with this dealership and we've been with them for years. This is our 2nd lease through them (we've had 3 odyssey's in a row and a CRV before that), we're getting ready to turn our lease in and they're insulting us with a $700/month price on a CRV. That's how they treat good customers, in my opinion, that's incredibly insulting! I could be in a BMW for that price. Additionally, we received a letter from Julie Miller the GM so we called to talk with her and she didn't have the decency to call us back. She asked someone else to return the call for her! We are ready to move on from this dealership. This is sad because we have always loved Honda. Pitiful what customer service and customer loyalty looks like now.

Traveling from Texas in our 2006 Odyssey and thought we were having transmission issues. They found it wasn’t that but axles and brakes needed replacing. They were wonderful getting the work done in one day. Wonderful shuttle driver dropped me off then picked me back up. Cost was very fair. Staff was fantastic and waiting area the best

Joseph was great and very knowledgeable with the whole process and gave great recommendations on what to upgrade on my vehicle

Had such a LOVELY experience with Brooke and Rebecca at AutoNation Honda. Straight forward, and honest pricing. Friendly, and very informative. We would definitely recommend purchasing a vehicle from them! We will be back when we are ready to make another vehicle purchase. Highly recommend! 5 Stars!!! ⭐️⭐️⭐️⭐️⭐️

Incredibly disappointed in the experience we've had with our most recent purchase from AutoNation Honda Sanford. The sales experience was less than stellar, but we were willing to overlook it because we were getting the vehicle we wanted. However, we are almost two months post-purchase, and our terrible experience continues. The manager on duty the evening we went in was not honest with us, trying to make offers using interest rates higher than we were initially shown, thinking we wouldn't notice, and then being annoyed when we did. When we asked them to hold the vehicle for us so we could see it the next morning in the light (we only saw it in the evening on the lot, so it was dark), as they do when you make your appointment online, he refused, saying that he had just bought it that morning and could sell it right away if he wanted. That was far from the truth - we went into the dealership and asked them to ship it in from another dealership, and were told they could hold it a few days for us so we could come in and look at it before purchasing it. He wasn't aware of that, so he thought he could lie to us about it. From that moment on, they did everything they could to get the deal made and get us out. We agreed to purchase the vehicle if we could see it the next morning in the light, but instead they handed our paperwork to finance and began processing it, without our permission. They offered to pull it under the spotlights so we could see it better, so we agreed hesitantly. Upon looking at it, we found that the drivers side running board had been bent completely from the frame. My husband showed the salesman, who insisted it would be covered in their bumper-to-bumper warranty, so we would be able to get it fixed. When we asked him to confirm that, he found that he was wrong. He went to his manager, the same one we spoke to before, and after some arguing with my husband, he agreed to fix it. We bought the vehicle, and trusted they would follow through on their promises. A month and a half later, and several "it will be here next week" promises, it finally arrived. My husband scheduled a service appointment for Tuesday, showed up, and they had no record of the appointment. Turns out, that neither our salesman or the manager we worked with, actually made the appointment. We were also told that the one guy who could do the repair had called out sick. Seriously - you only have ONE person qualified to install a running board? So we rescheduled for yesterday, Thursday, with several promises that it would be done. Our appointment was at 2pm, but we dropped it off at 10am so they would have plenty of time to get it done. 6pm came and went, and we still had not received a phone call to let us know our vehicle was ready. After calling for 30 minutes and constantly being rerouted to various voicemails, I was able to get the sales department. Eugene with the sales department said he couldn't do anything for me, because it's "not my department," so he sent me to another voicemail. I finally got someone, who then told me everyone in maintenance was busy, so I needed to call back in 5 minutes. I called back several more times, got more voicemails, and finally got a receptionist. She said everyone was still busy, but she would walk my information to her manager, and have her give me a call back. She then said, and I'm quoting her, "the service department closes at 7pm though, so hopefully she'll be able to call you before she leaves." They thought it was ok to leave without telling me where my vehicle was and getting it back to me. No words. After insisting someone who knows what's going on get on the phone with me at that moment and tell me where my car is, the receptionist offered to give me Gene's personal number, since he knew where my car and keys were but had left for the day. That's when another manager, Bryan, got involved and tried to help. They called Gene, figured out where my vehicle and keys were located, and worked quickly to deliver it to our home. Bryan and Tiara, the receptionist, have been the only two employees to offer to help, and go above and beyond in doing so. When we went out front to look at our vehicle and inspect the work that had been done, we were horrified. They running board that was installed, came off as soon as we stood on it. The schmuck who installed it, had crushed all the plastic clips on the underside of the board, so they rigged it by putting a sheetmetal screw through the plastic in hopes that it would stay and we wouldn't notice. We now have a sharp metal rail protruding off the side of our vehicle, and a busted piece of plastic sitting in our yard. They took the simplest tasks, and turned them into a sales nightmare. We got the vehicle we wanted, but if I could take it back, I would in a heartbeat just to have avoided the headache this has been. Once we finally get this figured out, we'll be happy not to visit this dealership again. CliffsNotes: terrible experience with Sales and Maintenance. We have the stereotypical car salesman experience, and service experience to match. We're looking forward to having our issue resolved so we never have to work with them again.

Exceptional employees providing exceptional service. Will mention Carlos as an example! Highly recommend AutoNation Honda!

Very pleased with the services i received, service rep was very helpful.

I arrived at the dealership at 7:30 am and after a work up of the repairs needed and estimate, I was told the work would be completed by the end of the day. I did not hear from the dealership all day long, I ended up calling them towards the end of the day for a status on my car. They should have called me, but did not. I was then told my car would be completed between 9-9:30 the following morning. I planned on returning my rental car at 10 am in the hopes that my car would be completed. They called my at 10:20 am just as I was leaving the car rental agency, to let me know the car was done. All work was completed, but I noticed that there was change missing from the change holder in my car. If the technician or the porter who cleaned the inside and outside of my car needed a few quarters, what else are they willing to steal?

Travis in service is outstanding! He will always get you in for service and everything will be done promptly. We’ve been going to Travis approximately 15 years. The service wait room is so nice. They play good movies not junky ads. It’s always welcoming full of coffee, water, danishes and popcorn. I usually ask the shuttle driver to go to Target and then I call and they come get me. Highly recommend them.

Everyone is helpful and pleasant to to deal with in the service department.

Excellent service. Staff is always professional and courteous.

I found out the heater didn't work a few weeks after I bought it. I don't live too far away to go back for repair. Guess I'm eating the cost. Lesson learned.

Jose Castrillon was excellent with the process. A very wonderful experience. Staff where super nice and I feel like family now.

If you take car to service there, should ask appointments with the best service advisor is Lonnyie Pressley, he is very professional, very skilled and experienced, we trust him with our cars for any problem or maintenance!

I purchased my Honda Pilot from AutoNation Sanford. I am completely satisfied with it and the service I have received. Travis Bussin is my Service Consultant and he and his team are great. I am in and out quickly, never have paid for services I did not need. Very courteous and professional. I am always in good hands with Travis B.

Dan, Service Manager, was very helpful, knowledgeable and he made checking out a quick and painless process.

Extremely nice sales people. Very helpful and great service

Outstanding service with good communication and a knack for being honest and professional.

We purchased our Honda Pilot from AutoNation Sanford, FL and have brought it back for scheduled maintenance for the past two years. Our Service Advisor is Travis Bussin and he is excellent. He and his team are professional and very efficient. Travis will only recommend what he thinks needs to be done. We are very happy with the total quality of our service visits and the courtesy shown by AutoNation Honda and Travis and his team.

great service! easy scheduling online!

This is the fifth car my wife and I have purchased from Charles T at AutoNation Honda in Sanford. He makes the process easy, seamless, and fully transparent. We've enjoyed each car we've purchased, favoriting our nearly identical pair of 2014 CR-Vs, so it was a surprise when my wife decided to trade her 2014 for a 2019 CR-V! She did it though; and, we love this car as much as the old one... maybe more.

I was immediately greeted by Travis, my service technician. My vehicle was serviced well within the time stated and I was on my way. Love the Honda AutoNation atmosphere.

I recently purchased a 2015 Honda Civic and I love it. Grant was an excellent salesman. Very knowledgeable about the car. And Rebecca made the finance process a breeze.

The service was very good and I was happy with my results.

Excellent car buying experience. My salesman Grant was very helpful in finding the perfect vehicle for my son. Rebecca in finance explained everything. Buy a car from Grant!

Recently bought a used Honda Odyssey Touring at this location. Our salesperson, Daryl, made it easy and almost enjoyable. After several e-mail contacts, I came down from Jacksonville. You all did exactly what you said you would do. That is refreshing. Thanks

The young man I worked with to get my new car did an excellent job!

A major advantage of getting your oil changes at AutoNation Sanford is that they will let you know how much life you have on your tires, if you need a brake job and a lot of other things that can save youbig bucks if you are not aware of them. The quick change type oil change places fo not do this for you.

Bought a used 2016 Subaru WRX from here 5 months ago and it is already at Subaru for a clutch replacement when I haven't even put 7,000 miles on it yet. I bought an expensive sports car the least they could've done is inspected it properly and replaced the worn clutch after 50,000 miles when they knew it was near done (which by the way isn't covered under warranty even if I did get it). Absolutely terrible this car was supposed to be certified pre-owned yet they couldn't look at or replace the worn clutch. I called and was told to bring it to Subaru and I'm glad I did because at least Subaru cares about their customers and products. Autonation doesn't stand behind what they sell. I love the car but autonation is not trustworthy, honest or reliable. Don't waste your money for improperly inspected cars especially if it is a manual transmission. Lost my tax refund to replacement because they couldn't put their money in what they sell. I'm in the process of moving, starting a new job and my husband is deployed, thank you AutoNation Honda for leaving me with another thing to worry about.

After a long day visiting multiple dealerships, I walked into Autonation Honda Sanford tired and frustrated. I was met by Bill Coley, who was a breath of fresh air after other places I had been throughout the day. He helped me find a safe, reliable car for my son very easily. He’s friendly, knowledgeable, and was very clear in all the details of the vehicle and the process. I felt such a relief! I enjoyed dealing with him so much that I ended up leasing a vehicle through him for myself! I would recommend Bill and Autonation Honda to anyone looking for a vehicle!!

I would never buy a car from here again!! Bought my Pilot Dec. 2016 and had oil problems from the start and NO ONE could figure it out at this dealership why my oil kept disappearing. FINALLY, I brought it in for a recall for the pistons in Oct. 2018 and they only saw the front ones damaged but ”didnt see” the back ones somehow. (????) so we had to come back this past week because the oil is still leaking into the engine and they decided to charge us to replace a cylinder and say that our car is ruined and we should just buy another one?!?!? That they would ” work a deal ” for us (more like screw us over!!!!) the deal : 700 a month car payment on a NEW vehicle and give us 1500 for our 2011 Pilot that they SOLD us with a defect. ABSURD. We are taking our Pilot elsewhere to get it fixed for less than HALF the price that they quote us to mysteriously saying it's not ruined after all... NEVER BUYING A VEHICLE here. AND YOU SHOULDNT EITHER.

What a different car buying experience Autonation provided me and my wife. From the first contact via email then the non pressure email negotiations to the final sale agreement, Autonation surpassed my expectations. They secured the car they promised, for the price I wanted. Their facility also imparts a first class organization as does the sales people. Thank You Bryan and Jason

Very courteous staff. Explained everything that was done. Very friendly atmosphere.

AutoNation Honda's service department is efficient, fast, and friendly. Everyone is professional and helpful. Cars have to be serviced and it's no fun waiting and paying; however, AutoNation Honda makes the experience as pleasant as possible by providing an excellent, welcoming, comfortable, and entertaining environment with snacks, drinks, movies, and even a phone charging station! Service pricing is reasonable and fair.

Over and beyond service! Thank you!

Knowledgeable and no pressure sales. Loved the if we can make it work great if not will shakes hands. Great company and friendly atmosphere

From driving into the service write up area it was a positive experience. I was greated by a young man who introduced me to my service writer, who explained they would evalutate my Pilot and then walked me to the customer waiting area. Later Dan ) my service writere came out and explained the evaluation and I selected the service I wanted to have done (no pressure, just explained the options). Car was serviced & washed, Best experience I ever had from a dealership.

I bought my first Honda 16 years ago and have been a Honda owner ever since! I have always bought and serviced my Hondas from AutoNation Honda Sanford and won’t go anywhere else. Everyone is kind, helpful, and courteous!

The Sanford Honda wasn't the dealer I normally have do maintenance for my CRV. Brought the car for a recall issue on software update. Scheduling was easy, the repair was done quickly. The service technician was helpful and informative. I didn't rate the quality of repairs because it takes time to know if the repair was quality work or not.

Overall excellent experience. Kudos Rafael Class, he kept me informed every step of the way and was extremely through in explaining and answering any and all questions I had.

Great service. Go above and beyond expectations.

Fixed my Honda Element 2005 , P0302, air/fuel system cleaning works.

We bought a CRV (that we love) on New Year Eve at closing time. Grant, Farbod and Justin made it a great buying experience and we never felt pressured or rushed, thank you!!! LOOKING TO BUY A CAR, THIS IS THE PLACE TO GO!

For sure, I just bought a Honda Accord, and by the way, is an amazing car. My experience as a buyer was great and I have no doubt that I would go back next time to buy my next car.

I received a letter from Honda about items that needed to be corrected. I called Honda Sanford for an appointment, and got one a few days later after parts were in. I dropped the car off and it was finished earlier than expected. The service department is great! In the past Courtney has been my contact for service, and Dan handled the service for the recall repairs! They are courteous, listen to your questions, and explain what will be done or what was completed. I have been coming to Honda Sanford for a few years and would recommend them!

Brought in my Pilot for service. While waiting looked at some of new vehicles. The $800.00 dealer fee makes Auto Nation a no go on purchasing a vehicle from their dealership. Service was good, Service Advisor took good care of us. Vehicle work was done very quickly and efficiently. Will continue my service at this Honda dealership.

Wow, easily the best car buying experience of all time! Selected a car at another dealership and arrived from it being damaged. AutoNation offered a wonderful price and honored it when I arrived. Went so well I ended up buying TWO cars the same night. the other dealership said they couldn’t match! My sales rep Nancy stayed with us the entire way all the way through delivery and left her family at dinner to ensure we had the most pleasant experience. Thank you AutoNation!

Mr. LaCarte was very honest and transparent about the entire process. He explained everything in language that was easy for me to understand. He was able to get me everything I wanted and dreamed about in my CRV for the past year. I’m very thankful for him and his patience to answer my million and one questions.

Third car I’ve purchased from Auto Nation-Sanford. VERY satisfied with all aspects.

Jeff Anderson explained features of the HR-V and was very helpful in getting me out of my current lease and into my new ride. Looking forward to a new relationship with Auto Nation!

Had appointment for 8:30 am. Drove in to bay was quickly waited on. Out in hour and half.

I was experiencing car trouble and called the service department. Joe talked me through the whole process, made me an appointment right away , met me when I arrived and kept me informed of all info. When I picked it up, he was still there to help me understand all of the repairs. His personalized service will ensure that I request his help in the future. Highly recommend.

Great Service! They did a good job. Facilities are nice and comfortable

Very friendly and good job

Great from start to finish. Very courteous staff. Excellent experience.

Excelente servicio y atención en todo el proceso desde el principio hasta el final.

I want to give a big thanks to two people Mr. Ginior Lacarte and Mr. Bill after 5 cars that my wife and me saw, long negotiations, back and foward on offers, rates and price we found the number that was the ideal for our budget. Thanks for your patience and if we ever need another car we will be back.

The service person Rafael Class is always very friendly and helpful. He provides the needed car feedback and recommendations. Keep up the good work!!!

Shopped online. Once I found a vehicle I was interested in Auto Nation reserved it for 3 days until I could get there for a test drive. Everyone was very nice and helpful. The only part that bothered me was the amount of time it took to get the financing that I wanted. But overall I would recommend others to buy from this dealership

I had car trouble while on travel to Winter Springs, FL. The customer service staff was exceptional with repairs knowing I was more than 10 hours from home. Appreciate the hospitality.

I was very impressed with Auto Nation Honda and the staff overall. I had a flat tire and was towed to the dealership hoping that I could get my car repaired before the close of business. Dan was a huge help and facilitated the repair of my tire quickly and cheaper than expected! I cannot day enough good things about A.N. Honda and would recommend to anyone! Thanks!

This is the 4th Honda purchased from Auto Nation. After doing some homework beforehand on pricing, and having the financing ready before the actual visit helps expedite the process, but they were receptive to our fair market offer each time a purchase was made. I won't go anywhere else. I have owned 4 Accords and moved to the CR-V in 2016. The 2016 EX-L was an excellent vehicle, and I would still be driving it but it was in a wreck and was totaled. :-( The airbags deployed as expected and injuries were minimal, so there was no other brand that I would buy to replace the totaled car. Although the safety features on the 2018 EX-L take some getting used to, I believe they stepped it up a few notches and they don't disappoint with their thoughtful design details. Michael Buckalew was the sales rep we worked with this visit, and he made the process flow easily, while explaining each step. He also guided us through the new features. He was extremely helpful and arranged for the requested color to be delivered to the Sanford location. He came in on his day off to deliver the car and assure we were satisfied.

My overall experience was fast, friendly and stress free.

I recently bought a 2018 Honda CRV. Our sales person in Sanford, FL, was extremely friendly and knowledgeable about the car. I had fun though out the whole process of purchasing my car. I will definitely do business with this dealership again.

I have been coming to this location for 15 years. I like the service I get, and I trust the dealership.

The only negative part was the car wash was not working. The employees were all friendly and helpful!

I bought my first Honda at a local competitor and when it was time to trade I shopped around because of a poor customer experience. I found Autonation Sanford and from the first moments until I drove my brand new car away - the experience was far different and better. The GM, sales managers, internet managers, front desk, my salesperson, finance, and even the people detailing my car - treated the experience the way I believe they would want to have been treated. Spending that much money is nerve wracking and yet they focused on customer service and support - not just my financial transaction. Also - the price on the car was far less than the competition - making the experience even better! I plan to buy another car from them for a family member because I was so impressed with the treatment. The other area dealers could do themselves a service and take a service lesson from Autonation Sanford.

Joseph was my associate and he was very helpful. Taking time to explain what was done and why. He also showed me recommendations for other services I should consider. When I explained that due to the recent holiday I would have to postpone some of the items, he was considerate and assured me that I could contact him when I was ready. Overall it was an excellent experience!

Top of the line service. Knowledgable and helpful EVERYWHERE in the dealership! I could not ask for better service or care!

I thought Skip had the deal wrapped up. He did tell me he was not sure on the GPS map update, but did say he would take care of the dent. I drove over the third time to pick up the car. Skip had an emergency and was not there, but Joe was going to take care of me. I showed Joe the dent and told him retail for the GPS update was $149.99 and gave him the information. Joe went to the sales manager several times and then the sales manager came over to me and said he could not sell me the vehicle and do the repairs. I then said ok and had to call a Uber to take me back to Melbourne without my new car. Needless to say I was a little disappointed and out $84 for a ride back home.

Oil change service. Friendly, knowledgeable, professional staff. Explained everything to me, answered all questions.

It was a great experience. Tommy was very knowledgeable about vehicle. He gave me a great 101 course. And answered the million questions I threw at him.

Kyle was super helpful and spend a lot of time and effort helping us

Matt was so helpful and knowledgeable and made the experience of buying TWO 2018 Honda Accords fun and not at all scary so a big kudos to Matt and the entire team of professionals

Review of available cars (I had list of potential cars when I went to the dealership) was smooth, they held car for me until I could get to dealership late afternoon, financing went smoothly.

Good service. Just a little pricey!

Overall it was really a good experience. Awesome customer service. Although when I got my car back from the service, I found out that this car seat back support cover with beads was broken. It was a special gift to me. At least they should have honestly told me about that on face.

AutoNation Honda in Sanford is a great place to take your Honda for service. People are always very pleasant and helpful. Their waiting room space gives you plenty of options too.

Very quick service. Got us on the road back to Jacksonville quickly and painlessly. Thank you to your kind staff.

Very satisfied. The dealership is number 1 in my book.

I was asked to wrote a recommendation about My experiences at AutoNation Honda Sanford. I'll just repost what I put on my timeline ... I have to give a shout out to Autonation Honda in Sanford. On our way home from Disney the battery light came on and after a frantic call to Dave Simmons we knew the alternator was shot. We got it to the closest Honda dealership at 530. We were trying to get to South Carolina for the night and things were not looking good. Well, Travis Bussin, our service advisor got us right in and got it to the tech. They worked to get us back on the road in less than two hours. Travis was even able to get our warrantee worked out. The entire dealership who we interacted with was absolutely amazing, and we are extremely thankful for everything that they did to get us back out there! I should also note at this was done on a Friday night when I am sure everyone wanted to get home.

What an amazing experience! Our battery light came on as we were driving home from Disney to NJ. Quickly called a friend who happens to be a Honda mechanic. He confirmed that it was the alternator. Ugh! We happened to be only 15 min away from AutoNation. Spoke to Travis. He got us right in and had the alternator fixed in an hour and a half. We were back on the rode home! Keep in mind all this happened at 5:30 on a Friday night! Thank you, AutoNation!

Very pleasant experience. Our service specialist Lonni is always very courteous, helpful and professional.

Their staff and mechanical service is good, BUT I asked for the car wash and told them because I had bird doodoo on the roof. Well, when all was said and done I drove off and when I got home saw the same bird doodoo on top of my roof. They must have very short people washing cars.

We bought a Civic recently and felt very comfortable throughout the entire process. Jeff Anderson, our salesman, was knowledgeable, personable, and patient. He showed us two models and we made our choice. We felt the price was great. The dealership was very clean and the personnel we met were efficient and courteous.

Joseph did an excellent job explaining the process, the needed repairs and my options.

Always pleasant, helpful and courteous staff.

They are awesome!!! I was in and out within 1 hour and that is including negotiation.

AutoNation Honda has been wonderful and made this the best dealership experience we have ever had. Albert Nuniz is a terrific sales associate who made us feel relaxed, never pressured, and he made sure our every question was answered. Bryan handled our questions from the office as well, and everyone was terrific. Even the final paperwork was no-hassle, professional and pain-free. We recommend this dealership very highly!!

The salesman, Joe Parks, went out of his way to ensure that I was a valued customer. I would return to Auto Nation Honda in Sanford because of his professionalism and genuine caring about my satisfaction! H. Cooper

AutoNation is awesome, great people, honest and kind.

Professionalism, Reliability, Punctuality, Service Quality

I felt that I was treated in an excellent manner by all who dealt with me. The sales reps, management and financial rep were all outstanding. Highly recommend this dealership!

Great car buying experience. The service dept was outstanding. I was getting additional USB ports added to my new car Rafael keep my informed the whole time during the install and Kyle my salesman came over to check to make sure everything was going good. Great Customer Service. I will be driving the 45 mins to have my car serviced there instead of somewhere closer.

Service Department was a joke,waited 2 hours for a oil change that I had a appointment for , and they didn't do any of the other services I requested on line when making my appointment. Service recommendations weren't even explained and the they marked things to be good when in fact they were not.. First and last time I will be at this dealership for service. $425 later and still nothing was completed as requested

Courtney is an awesome service tech. He is a hard worker and an honest guy. I always look forward to booking my apts with him. When he says a car will be done by a certain time, it is.

Very timely service. Service was fully explained and easy to understand! Service representative was very helpful and professional.

Brought my odyssey in on Tuesday with soft brakes- they say I need a Honda master cylinder. Sunday and Tuesday I had 2 other mechanics try 2 other new master cylinders. It did not repair the brakes. I insist this can’t be the problem. Honda says it’s because generic parts don’t work. Wednesday they order a Honda master cylinder. Thursday they give me the runaround all day. Say they’re “bleeding the brakes for hours”. Finally, they say the Honda part happens to be bad and they’re ordering another Honda master cylinder. I say I find this incredibly unlikely that THREE bad masters would happen in a row. Service tech tells me how he had a “Jetta go through 5 bad masters”. I told him I wasn’t paying for a repair that didn’t fix my brakes. Thursday evening they order the 2nd Honda master cylinder (this is the 4th one in total). Friday morning they call and announce the 2nd Honda master cylinder did not fix my problem. He now claims it’s different issue that will cost me $1200. I decline the service and ask for my van back with the original master. He says the original was bad and needed replaced even though that didn’t address the brake problem. Tells me he will call when the van is ready to collect. Never calls me. I bring my male partner down there and they give him all sorts of twisted explaining that was never told to me over the phone. Brings out the mechanic and my original part. Continues to sell stories to my partner. Blames previous mechanic work. Does finally admit they can’t be sure there was ever any problem with my original master but refused to reinstall it. In the end- I ended up paying $680 for the parts and labor of a master cylinder I didn’t need. I still have brakes that are as soft as when I brought it to them. When the mechanic in town (not this dealer) hit a wall with ideas on how to fix my brakes, he was honest and apologetic about it. This dealership refused to acknowledge they didn’t know what the problem was or how to fix it. I was passed around like a hot potato and no one at Honda wanted to be honest about the limitations of their ability to repair my van. This week was a waste of time and money. My experience with this dealer has ensured I’ll never drive a Honda again.

Good service and completed in a timely matter

Very happy, fast service, not expensive as people could think it is, they explain you in details what your car needs.

The dealership was overall great. Employees were welcoming. Refreshment were there for customers

I recommend Grant Bowden. Grant was an exceptional salesman. He was very knowledgeable on all vehicles and made buying a car fun. Go see Grant at AutoNation Honda

I brought my car in for an oil change, and the maintenance package that I purchased from the dealership I purchased my car from wasn’t showing in the system. They went above and beyond to assist me.

Great experience, my agent was knowledgeable and provided cost of service.

Excellent customer service. No pressure to purchase anything I did not want. I knew exactly what I wanted and they delivered just that.

I had my CVR up to be serviced and detailed. They had the car for 2 weeks and detailing was never done. I was also looking to buy a car for my daughter with possible trade in of the CRV. I was told my CRV had to be jump started to be appraised, however my CVR battery was replaced during this service and detailing request. I felt that either the maintenance was never done or the salesman was bullying me in to a purchase. I called to make sure the maintenance was done the next day and spoke to the manager. Both the manager and the service dept tech were nice and helpful. I guess the salesman was the problem. I picked up my CRV yesterday and went next door to Toyota. I got more for my trade and my daughter is super excited for her new 2016 Corolla Sport for her sweet 16 birthday.

Appointment was at 8:15 AM on a Friday morning for pre-paid maintenance. Was done by 8:35!!! Has to be the fastest visit to the dealership I’ve ever had! Kudos to the service team for such a quick and wonderful experience! Keep up the good work!

Quick, efficient, clean and friendly, what’s not to like ?!? Highly Recommend

Great salesperson who showed me exactly what I want. Her name is Nancy Bunton. Ask for her when you visit!

Easy transaction. Salesman very knowledgeable about the vehicle. Able to explain and demonstrate all the bells and whistles

My husband and I came to AutoNation at Sanford Fl, and we are so glad we came here to this location to look for my Honda CRV which we bought with the help of Nancy Bunton our salesperson. She gave us the best customer service, she was very helpful, friendly, well informed. She took her time without pressure us into buying. Everyone was friendly and attentive. So if you're looking into buying a car, I strongly recommend this particular dealership and Nancy Button as your salesperson.

I always receive good service @ Sanford Auto Nation. I live 1/2 mile from a Honda dealer but I drive out of my area for them to service my car because I receive good, honest, courteous care for my Honda.The staff goes out of their way to help all customers in any way they can from what I have observed.

Cortney is the best service representative that I have ever dealt with. He is extremely customer focused and very responsive. I highly recommend Cortney and Auto Nation Honda to all of my friends and family.

They did all they said they would do..pleasant experience...ask for GRANT if buying a new car..........:)

The entire service department, especially Travis who I usually deal with, is friendly, professional, and prompt in comp0leting the service. I have no issues and could not ask for a better experience. The coffee is good too, as is the cake they have sometimes. Thanks.

the service is remarkable.the people are very curious and friendly

I was met by a friendly representative of the service department who immediately started the paper work for service to my Honda CRV, I was taken to the door of the waiting room which was very comfortable. I enjoyed a cup of hot chocolate and movie while I was waiting. The service manager came to me and explained what services were needed and approximately how long it would take to complete. After the services were completed my auto was vacuumed and washed, I paid my charges and left. Each person with whom I had contact was very polite and informative. I have only had my cats serviced at (Honda) Auto Nation, Sanford, FL and will continue to do so.

good customer service and love to deal with professionals

Wonderful service

Good service and good movie and popcorn

AutoNation Honda Sanford is awesome auto store, Gina Gattis who help me lot of things, kind and knowledgeable and beautiful lady ,next time I would looking for her to help me again. thank you Gina

Gina Gattis sold me my 2018 Touring Honda CRV.. her customer service skills that don’t end when you drive off the lot is remarkable. Guns is always available to help with any questions. I highly recommend her if your in the market for a new car.

The moment I arrived, Don was there to greet me. He made sure he gave me over to Travis who he said would take good care of my needs, which was well taken care of by Travis. Then, at the end of my service, which was done in a timely manner, Don came over, explained what was done to my car and made sure any questions I had were answered. This is the reason why I come to Honda for my car's up-keep and will continue to do so. And on top of that, I received a car wash free of charge. What's not to like????? Thank you Don, you're the best!!!

The only reason why I am putting two stars instead of one is because I got the car I wanted. Otherwise, I'd probably personally show up to give these people a piece of my mind. Let me start off by saying I live almost 90 miles away. I did everything online ahead of time, including the credit application, simply because I was already driving 90 minutes one way to look at a vehicle. I was still there for five hours. Cristian, who was nice and did apologize, told me after waiting for five hours, it was a crazy day for him because he had eight appointments while everyone else had one or two. Why someone else couldn't have helped me I'll never know, but that was seriously annoying. There is also a serious issue with the car I failed to realize until after the five days they let you return it. My mistake for not being more thorough, but after I had waited three and half half hours on top of an hour and a half drive to just get there, I wanted to be gone. In any case, the seat adjuster is completely broken. It's hanging off the side! And I can't believe my dumb butt didn't even notice until just recently. I also asked a lot of important questions that were never answered. Such as, who were they financing my car through, when was my first payment due, who do I report at the lien holder on my insurance? I had to go home and sift through all the paperwork to find out on my own. Not difficult but extremely annoying. ADP was down so Cristian and the financial expert that helped us, "Big" Mike, said I could email my stubs in on Monday. I asked Mike for his email twice. It was never given to me. So I decided I'd fax them in. I called, and I guess they had a new Secretary? I believe her name is Angela. She gave me literally five different numbers and they all went directly back to her. They weren't even fax numbers! It was extremely frustrating. And to make matters worse? While test driving the car, the tpms sensor went off. Cristian assured me he'd have the tires filled with air and the car detailed while we finalize the paperwork. Apparently neither of those were done because on the way home, the sensor kept going off. I originally thought I either needed a new tire or the sensor was going bad. Nope. Neither. I filled it with air myself and now it's perfectly fine. I have a service scheduled (that they automatically set up for me and didn't even ask if I might be busy that day, seeing as how I live almost 90 miles away) but I won't be going. I paid them for a car and they couldn't even make sure the tires had air? Why would I pay them more when I can't even trust then to do that?! Lol. No thank you. I'll be going elsewhere more reputable. All in all, my experience was crap. The car is okay. I'd say 3/5. However, my over all experience was a 1/5 at best. I'm very disappointed with the service I was given and have no intention of returning. I also recommend anyone looking for a new car go elsewhere.

Great service

We bought our Honda Odyssey from AutoNation August 12- we worked with Bill!! He was so great! He listened to us and made the sale work within our limits! He is laidback and calm- so he didn’t feel like the normal “pushy” saleman- he didn’t try to oversale the minivan because he knew we already did our research and came for the best! Everyone was really friendly and they even stayed past closing time on a Sunday to finalize everything!! We have bought Honda’s before but this was by far the best experience because of Bill!! When you go to AutoNation to buy your next car- ask for Bill!

It was very organized and to the point .it gave me about a six options , and I found one that appealed to me ,end of story . Jon Hornquist

Very Good Place To Do Business With. I Am A Completely Satisfied Customer.

Autonation in Sanford, Fl is a very reputable car dealership. We always set an appointment for an oil change which was included in the price of our Honda Civic when we purchased it. This places is very professional and Cosmo our guy who handles our acct. is very good as well.

Brought my CRV in for service. Everyone was friendly and helpful. Corey was GREAT.

Aaaaaaaaaaaaaaaaasaaaaaaaaassaaaaaasaaaasaaaaaaaaaaaa

Great Service from the time arrive to the time you leave.. Popcorn, chips, free water & coffee are also a great addition... Bought my CRV Touring 2016. Just bought my New 2019 Ridegeline in April..

Travis, my service advisor, has always made my experience at Auto Nation HONDA an exceptional experience. He is excellent.

I bought my vehicle a few weeks ago, I have a very good experience from the beginning til the end. The deal was smooth and quick, Richard St Louis, Sales Mgr, was very honest and never tried to force me to purchase the vehicle. Cristian Rivera was so nice and patient. He is a great salesman to deal with. Justin Kilburn , the CFS Mgr also was very helpful and show me all the options available. I called others dealers before and I am glad that I was able to make a deal with Autonation. I was highly recommended by a friend and I don't regret buying the car from them. My experience was very good that I will definitely buy my next car with them.

It is always a nice experience each time I visit AutoNation Honda in Sanford FL

Was reminiscing with the cashier-who I have now known for over 10 years. That’s 10 years of great service and a friend.

Had Accessories installed. Matched a coupon from another dealer. Provided service in a friendly and timely manner.

Called in and asked for an estimate for a starter. I was told 638. Got my car towed at the Honda dealership. The guy tells me it will now cost 1200. They said the guy who gave me the estimate was wrong. Stay away from this place.

Very professional operation and also very personable. Clean facility with a great sales staff and a willingness to really give super customer service. super happy with my deal and the experience as a whole.

I've owned a Honda Pilot since 2007 and I absolutely loved it. So when my SUV was totaled and I needed a new one, my first choice was another Pilot. But just thinking about the process of buying a new car mad me procrastinate. I know they make insane amounts of money out of us, that they will promise and promise and once you sign the paperwork all that nice, helpful customer service spirit will be gone. That the new 2019 model will have better features than the 2018 model I will buy. But I needed a car. And I wanted a Pilot. So, first, I went to the same dealership I normally serviced my 2007 Pilot. My first question was: "When are the new 2019 models coming out?" "I don't know" was his response. He...didn't...know. A Honda sales rep, working on a Honda dealership...being trained on all things Honda.... breathing and eating everything Honda was throwing their way....And he told me he had no idea when the new 2019 Honda Pilot was coming out. That was a complete lie. I knew. I looked it up. They were coming out that same week I was there. He lied so I would buy a 2018 model. So yes, some car salesmen lie. I didn't feel like screaming and hollering, so I left. So now what? Only one course of action: Research. I went online. I learned all I needed to learn on new Honda Pilots. What is different on the 2019 models. What are 2018 users saying about their cars? What is the average price they are paying for them? Where are all the dealerships in my area selling them? What loan rates are available for me? What should I tell the sales rep if he starts lying again? So, armed with this knowledge, I started again. I had to choose: Titusville or Sanford? Traffic and time made that decision easy. So I headed to AutoNation Honda in Sanford. There I met Bill. I needed a car, but I needed to make it look like I didn't. Salesmen can smell when you're emotionally compromised to make a purchase. I know, I used to be in sales. Bill was not like that. He took time to explain the features, which I knew all too well. He took us for a test drive, which my wife really enjoyed. Then we sat down for number crunching. Here is where thing got interesting, and in a good sense. Bill took his time to work 5 different sets of numbers for us. Yes, all sales reps do the "let me talk to my manager" routine. I know they can make the call right there, they just do this so you think the manager is the bad guy not giving you the discounts. Bill was extremely courteous. And he listened. He understood that I had a monthly payment in mind and that I would not sign any paperwork that was too far off from that. He took the time to work with us. And I really appreciated how he took the time to explain every little details on the final price: taxes, charges, extras, fees (stupid ones, yes, but unavoidable), etc, etc etc. He was patient, nice and took his time to help. I got the SUV at a price a little higher than I wanted. But still within my budget. And Bill made the whole process bearable. He even stayed late, after the dealership closed, to send us in our was home with our new 2018 Pilot. I will keep visiting AutoNation In Sanford for car services. And yes, I would recommend you to go and buy a car from them. Ask for Bill. Maybe he'll be back from visiting his family in the Caribbean by the time you go. But I'm sure he will treat you the same nice and helpful way he treated my wife and me.

I've owned a Honda Pilot since 2007 and I absolutely loved it. So when my SUV was totaled and I needed a new one, my first choice was another Pilot. But just thinking about the process of buying a new car mad me procrastinate. I know they make insane amounts of money out of us, that they will promise and promise and once you sign the paperwork all that nice, helpful customer service spirit will be gone. That the new 2019 model will have better features than the 2018 model I will buy. But I needed a car. And I wanted a Pilot. So, first, I went to the same dealership I normally serviced my 2007 Pilot. My first question was: "When are the new 2019 models coming out?" "I don't know" was his response. He...didn't...know. A Honda sales rep, working on a Honda dealership...being trained on all things Honda.... breathing and eating everything Honda was throwing their way....And he told me he had no idea when the new 2019 Honda Pilot was coming out. That was a complete lie. I knew. I looked it up. They were coming out that same week I was there. He lied so I would buy a 2018 model. So yes, some car salesmen lie. I didn't feel like screaming and hollering, so I left. So now what? Only one course of action: Research. I went online. I learned all I needed to learn on new Honda Pilots. What is different on the 2019 models. What are 2018 users saying about their cars? What is the average price they are paying for them? Where are all the dealerships in my area selling them? What loan rates are available for me? What should I tell the sales rep if he starts lying again? So, armed with this knowledge, I started again. I had to choose: Titusville or Sanford? Traffic and time made that decision easy. So I headed to AutoNation Honda in Sanford. There I met Bill. I needed a car, but I needed to make it look like I didn't. Salesmen can smell when you're emotionally compromised to make a purchase. I know, I used to be in sales. Bill was not like that. He took time to explain the features, which I knew all too well. He took us for a test drive, which my wife really enjoyed. Then we sat down for number crunching. Here is where thing got interesting, and in a good sense. Bill took his time to work 5 different sets of numbers for us. Yes, all sales reps do the "let me talk to my manager" routine. I know they can make the call right there, they just do this so you think the manager is the bad guy not giving you the discounts. Bill was extremely courteous. And he listened. He understood that I had a monthly payment in mind and that I would not sign any paperwork that was too far off from that. He took the time to work with us. And I really appreciated how he took the time to explain every little details on the final price: taxes, charges, extras, fees (stupid ones, yes, but unavoidable), etc, etc etc. He was patient, nice and took his time to help. I got the SUV at a price a little higher than I wanted. But still within my budget. And Bill made the whole process bearable. He even stayed late, after the dealership closed, to send us in our was home with our new 2018 Pilot. I will keep visiting AutoNation In Sanford for car services. And yes, I would recommend you to go and buy a car from them. Ask for Bill. Maybe he'll be back from visiting his family in the Caribbean by the time you go. But I'm sure he will treat you the same nice and helpful way he treated my wife and me.

Nancy Bunton at Autonation Honda was such a pleasure to work with. She made the car buying process so easy. We couldn’t be happy with our new pilot!

This was elite customer service. Eugene took care of me, and I felt like a prince. Be sure to ask for Eugene...you won't be sorry!

I had a wonderful experience purchasing my Nissan Juke on Sunday! The salesman Ievgen was very helpful and so nice! Big Mike with finance was great and helped me understand everything with the purchase! All in all amazing experience! Great team!

Bought a 09 civic hybrid car has 107xxx miles and had I'ma light and engine code come on showing bad hybrid battery. I saw online that Honda extended the battery warranty to 10 years or 150xxx miles. I thought for sure there would be something that came up where they wouldn't cover me. I went in and spoke with Daniel at the service center and to my surprise they completely swapped out the battery and gave me a software update. Also changed out my airbags that I had no idea were under recall for free over 4k dollars in parts and labor free on a car from 2009.. I've never seen a manufacturer stand by there product so well. I am looking for a car for my wife and you best believe this will be where I end up buying from. Thank you guys.

I can never seem to get a full car wash..part of my car is always left dirty and I am told what do you expect when it is free to you.

Always a good experience! Shopping for a vehicle is easy and I love their repair department. Their service managers have good communication, and take care of you well.

Courtney was great. Quick service.

Went to service my CRV for the 20,000 miles maintenance.

So convenient! Loved the opportunity to shop while my car was being serviced.

Everyone was great from start to finish

Great customer service from everyone that came in contact with me during service appointment

Go to Fields Chrysler Jeep and see how it’s done. �� We actually enjoy going there.

Best dealership I’ve dealt with!! (And I’ve worked at dealerships before) I Just bought a brand new Honda civic Si. Had a great experience here after having a terrible one at Coggin Deland Honda (avoid the headache at Coggin and go to Autonation Honda in Sanford). Ginior was my salesman. He did a fantastic job! I told him my out the door price and he made it happen! There was no back and fourth games as there usually is with negotiating price. Ginior was not pushy at all and legitimately wanted to help which is so rare to find at any dealership. He made sure I knew how all the features worked in the car, he set up my phone in the car and walked me through it all. He was honest, genuine and so friendly. He took care of everything for me. I was in and out of this dealership in no time. Came in around noon and was out with my new car before 2. I highly recommend this place. Ask for Ginior when you go. He will take care of you. He actually listens to you and what you are looking to get and what your price range is. The entire dealership was full of friendly staff that were not the pushy salesman type that every dealership gets a bad reputation for. They don’t work on commission here so you feel no pressure. Brian and Julie were both very friendly as well and even hung around to chat for a little and make sure I was happy. I honestly have nothing bad to say about this place. My family and I will continue to shop here. I couldn’t be happier with the experience itself as well as my brand new car!!

Travis was right on task and came to my car with a bright smile and a willing attitude. He spent time to ask how I was recovering so it was nice that he remembered after all these months. xxx usual I was given the information as to what areas of the car required servicing and on paying my bill the two ladies were very friendly and polite.

The car buying process went smoothly and relatively quickly. Daryl delivered exactly what was promised on overall price and I could not be happier. When we got to the lot he was very attentive and happily showed us various available options. I am very happy with my purchase and with the accompanying experience.

My maintenance appointment was quick and efficient. Good for another 7,000 miles. They even washed my car and vacuumed the interior!

Excellent service. Quick, courteous well explained

Good service

Donald Mills was really helpful to me, I really appreciate.

Great customer service. Our car always seems to ride better after visiting the service center.

Repair cost for Civic starter: almost $1000!!!! Took it to a national repair shop, and w a lifetime warranty, for it for half that price! Outrageous. And then they had the gall to email me while my car was in he shop to tell me that I took really good care of my car and did I want to trade it in for a new one with them. LOL

The dealer is nerdy good and service writer Cosmos is fantastic unfortunately the 2018 Ridgeline I purchased is not. From failed wheel bearings to high pressure fuel pump and now HVAC failure it’s been the worst Honda I’ve ever owned. So much so if I would not lose a fortune I’d trade it for another brands truck

Took my 2018 Accord for its first service and,as usual, had a first class experience. I was in and out in about an hour with a clean car. Thank you Trevor Bussin.

There's only 1 thing I had a problem with is when they had a certified vehicle which I was told went through a vigorous inspection. Then when I drove the vehicle it had a OBVIOUS NOISE in the a/c engine. I told them they need to look at it and they told me there will be NOISE with an older vehicle. I told them I've never been told that before there should be NO NOISE on a vehicle ESPECIALLY one that is suppose to be a certified used vehicle. Besides that they were GREAT I will be buying another vehicle from them grant was awesome and Justin kilburn was even better thanks for all they're help will be doing business again with them in the future

The experience was great. No pressure and the sales crew was willing to deal on the purchase of a vehicle. I had an experience at another dealership the day before I happened upon AutoNation and it was terrible. The salesmen were like vultures and they were not willing to deal at all. Their loss because I was ready to purchase.

Too long to wait an hour for an oil change scheduled in advance.

I had my 2017 Honda Pilot 25k service done and the service rep (Travis) did try to up sell me on anything . In and out as expected. Thank you

Done in a shorter time than was expected thank you.

I purchased a 2018 Honda Civic from Autonation in Sanford and it was a great car buying experience. I had bad luck at other dealerships in the area by using the high pressure sales tactics and hiding keys to make you feel like you have to buy a car. I didn't feel like that at all here. Kyle was my salesperson and he made the purchasing the car easy. He was friendly, knowledgeable, and understanding. Finance was great too. I am glad I decided to purchase my car here.

outstanding !!!

From the moment we walked in and met with Skip the experience was probably one of the best car buying experiences I have had. He showed us a few different cars and there was no pressure to buy on over the other. The facility is amazing and all personnel we met were very kind and friendly. Overall we couldn’t be happier with our car buying experience.

My service guy was so amazing and helpful and funny at that. They are always super fast and the facility is always clean.

On time, on cost, they kept their word, good experience!

They got in and out within an Hour, which for a oil change on a Saturday afternoon amazed me.

I went in for routine service- getting my Oil changed in my brand new Honda CRV. Starting with their willingness to accommodate me at the last minute, and ending with fast and friendly service, I am a happy camper.

Nancy understood for the minute we got there exactly what I needed and she went above and beyond. She explained the situation to Justin in finance and we had a smoothe experience from the beginning!!! this is our 4th Honda!

They always take good care of my 2016 Honda CRV TOURING.

I live in St. Augustine, Florida and my dad and I purchased my 2010 Honda Civic at the Honda AutoNation in Sanford back in 2011. We had a very pleasurable experience there, so when my car was making a mysterious noise, we decided it would be best to take it back to the same dealership where we purchased it. This was the best decision we could have made. Lonnie, our service advisor, was helpful, patient, and went out of his way to help solve my car's issues. The mysterious noise was being stubborn, and of course, was not appearing when I arrived. Lonnie reassured me that they would do their best to hear their noise by driving it around over the next day or so, ensuring they would be able to solve the problem. After many attempts of test driving to get the noise to appear, he was finally successful and we were able to diagnose the problem. Lonnie and the other staff members were approachable, sincere, and honest. I will, no doubt, bring my car back to AutoNation Honda Sanford with any future issues, even with the commute from St. Augustine. It was totally worth it! Thank you AutoNation Honda Sanford and Lonnie!

Always have a pleasant experience dealing with the service of Honda Sanford! I’ve leased two Honda Pilots from them now. my only complaint would be that I’m stuck in a lease for the Honda Pilot I do not enjoy right now. So I will not be renewing my lease with Honda again. But I’ve had no complaints with any of the service members or sales members here it’s always been a great experience! They go above and beyond to make sure you are happy with your care.

Very professional conduct and service in the service department..I'm impressed.

Advisor Joseph was rude. I was told service would take 1 hr 20minutes. I went to him since he never came to me after waiting for 1hr 40mnutes. He was on a personal call on his cell phone looked at me rolled his eyes as I was a nuisance and continued speaking on his phone. I waited for him to finish speaking for about 10 minutes to then find out he had my paper work all along. He then tells me I need tires and alignment. I asked how long it will take He said another 1hr 1/2. He never told me about any other work I needed. I told him I can’t wait that long have to get back to work. I asked how long for my car. He went to check came back to waiting area and told me 20 minutes. I waited 40 minutes couldn’t find him but saw my car sitting in the adviser area and waited for some time then I went to the cashier very pleasant lady who called him through the walkie talkie another adviser told her Joseph is getting paperwork Car was sitting for sometime why does it take for someone to call the advisor for the advisor to then get paperwork while customer is waiting long time. Mmm maybe he was on another personal call and didn’t care about my time. After leaving I looked st paperwork and there were other service needed that he never mentioned.

Quick, easy to deal with. Very professional.

I have been going to this location for over 10 years now. It is not a question I suffer with of where am I going to take my car, it is here. Travis is my go to guy he takes great care of me.

Great customer service and service staff!!! I was kept informed of services needed for my car and the car was ready before the time promised

Courtney in the service is outstanding!!! I have purchased 3 Mini Vans from the dealership specifically because of the outstanding service they provide each and every time. Every single person the entire process is so helpful and friendly!

We had a great experience at Autonation Honda Sanford. We knew exactly what we wanted, and Eugene, our salesman, made it the easiest vehicle purchase we have ever had.

Awsome service and no complaints I will return thanks

It was Amazing. Nancy was great, she was very patient and got me the deal that i wanted. And i must also talk about Ethan, friendly made me feel comfortable.

My sales Rep was very polite, professional and helpful. I did not leave that parking lot without buying a new car. I actually was only looking around at cars but because of his expertise and being very knowledgeable and helpful I bought a car and drove it home.. I am very happy I did

Excellent customer care... Definitly recommend this place for my friends...

Great place to do business with! I highly recommend working with Justin K. if you’re looking to buy a new or used car. He was not a pushy sales person, listened to our needs and helped find the perfect Honda for us! Overall, awesome dealership! I look forward to coming back for my service! Thanks again Justin for a smooth transaction!

The AutoNation Honda Sanford employees are always friendly and are never pushy. They let you know what need to be done but never pressure you. I always choose this location for all my service needs.

Dylan was great , he was very patient and answered all our questions.i would recommend him to anyone buying a new or used car! Was a positive buying experience❤️

excellent and very fast. Rom and his staff are very knowledgeable and very serious about providing the best service..

Best customer service by far! So polite and willing to listen to your needs and follow through with them as well.

I was assisted by Sales Associate Tommy who was very professional and did everything to meet my expectations. He took care of several hiccups that occurred along the way and ensured car was serviced & fluids checked. This should have been done prior to car being put on lot for sale, but it wasn’t done. I had to return to dealership on at least 5 different occasions to complete my purchase, which was very frustrating & time consuming & inconvenient. On my last visit, Bill (used car manager) was extremely disrespectful and callous about an issue that arose. He has no tact & no customer service etiquette. His attitude was unbecoming for someone in management & as a result he’s made my experience (with all the unnecessary hiccups) an absolute disappointment. I wound not recommend this dealership to my friends, as I would not want them to be insulted by Bill. Tommy deserves to work at a dealership where managers have respect for workers & customers alike.. The service department did such a sloppy job. Car was leaking oil & fumes were coming inside the car because they either failed to tighten something after the oil change, or they failed to replace a cover somewhere. Sub-par service which required another visit to get resolved. With the number of times I had to revisit dealership due to hiccups along the way, I was still very cooperative & patient & tried to exercise understanding until Bill proved to be an inept & rather incompetent manager. His interaction with me ruined my shopping experience @ this dealership.

I took my vehicle in for scheduled 60k maintenance, expecting to leave it for a full day. I was pleasantly surprised when the work was completed in half the time and all issues were addressed.

My customer service representative is the best. I can trust him to not mislead me into repairs that I don’t need.

It was a great experience. The service department took a really good care of my vehicle and it was done in a timely manner. The only problem was they did not turn off the maintenance required on my vehicle since i got the necessary oil change done.

First of all, I agree with all of the previous positive statements. I've been getting service here for the last 11 years, and it has always been outstanding: friendly, professional, personal, very effective service by an awesome staff who are clearly dedicated to service. I entrust my car safety, efficiency and reliable transportation to Auto Nation.

Our Service Advisor was AMAZING!! He helped us feel like Loyalty Mattered

Pleasant experience ,service advisor did an excellent job. A little pricey but overall well done

They really went the extra mile to let me know how my car was and explain what they were going to do to it. They were honest and helpful.

Travis is my service rep and he is OUTSTANDING! He always knows who I am and takes great care of me. On a couple of occasions I have needed to call him from the road and he has been most helpful!! Wonderful service department!

The experience went well better than I thought the salesman Grant, was awesome with the presentation of the vehicle and the explanation of the features of the car overall it went well.

Went in for an oil change; service was completed in a timely manner. I was not haggled to add any additional services. The service Adviser was friendly and provided recommendations for future service.

I've had my Accord almost two years and have been pleased with the service department on each and every visit I've had so far. And...the department is large enough to take care of anything, but yet small enough to make you feel you are known and important to them. Rafael is the best.

As always Autonation Honda treated me great.Great staff.

Very satisfied but still have questions on how to operate certain things.

Very welcoming and professional environment. I was in and out the door with a new car.

AutoNation Honda earns their 5 stars every time I need them. Thank you to Travis, Joe and Michelle for taking care of me. First class sales and service. It's been that way for the 15 years I have worked with them.

They are AWESOME! They worked really hard to get me into my first New Ride and I appreciate that!

Wonderful customer service from the Service Department, truly appreciate the shuttle service and the attention to the details from start to finish! Bryson is amazing and always provides exceptional customer service!

Awesome Expeience and very professional. Answered all my questions while walking mr through the process

I just had my first experience with Auto Nation Honda and it was a wonderful, non-stressful, easy as pie process to buy a car. I had dreaded this whole shopping experience and swore to my sister-in-law that I would much rather have a root canal than shop for a car. So thankful I walked into the Auto Nation Honda in Sanford, FL - the receptionist was friendly, my sales rep Ivgene was fantastic and a big shout out to Ibrahim who got me an even better interest rate than I anticipated! I would highly recommend this dealership and its staff to everyone!

I love this dealer. I have purchased several cars from them over the years and they always go above and beyond.

Fast service. Clean comfortable waiting room. Friendly helpful employees.

By far and away the best dealership experience we've received. We worked with Daryl Miranda and he couldn't have done a better job. First class all around, I would not hesitate to recommend them to anyone, especially Daryl.

Great customer service. Cosmo was helpful and informative from the moment I arrived until our car was successfully repaired.

I needed an oil change and tire rotation. Honda Service department took me in immediately and treated me kindly . I was impressed the concern, promptness and courtesy extended to me by Bryson Porch and the cashier. Most impressed!!! I'll come back!!

Jose and Mike went out of their way to find us a lower interest rate no other dealership has done that. Definitely will recommend them to anyone and will buy from them again! Thank you for evrything!

Very friendly, no pressure - relaxed. The whole team made this the best car buying experience I have ever had and I started buying cars in the 80s

Good service, good people, good overall visit. Mr. Cosmos Jenkins is doing a extra good job.

Awesome experience at Autonation Honda in Sanford.

The sales process was good, but the F & I portion was painful. Too much selling after the sale.

The waiting room was comfortable but the TV was too low to enjoy.

Justin Kilburn made my used car purchase a very positive experience. His professionalism thru the sales process was commendable. The Civic I chose needed some “extra” TLC to meet my “clean” standards. Justin took ownership to ensure detailing was excellent. I purchased Honda side molding. Justin kept me informed that the product had to be shipped from California. The car was finished upon arrival 3 hours earlier than anticipated. Commendable 5 Star sales and service at AutoNation Honda Sanford!

Great dealership. I have purchased 3 vehicles there through the salesman, Daryl, and he has been great The staff there are helpful and they are a great help in selecting your vehicle. I will be coming back for my next one.

The people at Auto Nation are amazing to work with.

They did what needed to be done without trying to sell me something that I didn't need. All staff were friendly and courteous. The car was ready on time. This is the best auto dealership that I have dealt with in Florida.

Very pleasant buying experience. No pressure for add-ons, price far less than quoted locally.

Grant was very professional, polite and knowledgeable. He made our car purchase easy and comfortable

Christopher Rhiner is a dedicated Sales Representative. He was very knowledgeable about the car I purchased and highlighted to me all safety features and gadgets. He also helped me to return my leased car and ensured the paperwork process was smooth. I will definitely recommend him if you are shopping for a car ¿.

It was a service I needed very friendly he was new so he double checked everything. My Civic I bought it there.

They did an excellent job on my 2010 Honda Accord. Honda battery died and since it was under warranty, it was replaced. So far, I've had nothing but the best service at Auto Nation. This is my 11th Honda and the car is still in perfect shape. But, I am thinking about getting the 12th one within the year. Love all those safety features that they have.

I can never go wrong working with the best advisor and service department. They always make sure my car is very well maintain and safety first.

We had a good overall experience at Honda nation and with Zach. Amazing customer service & got the best deal for our car as well.

The salesman was very courteous, professional. He did not try to rush me. I was very pleased with the car and the purchasing process.

Salesman was knowledgable and not pushy. He was easy to work with and did not rush us. After we sold our car on our own we finalized the deal without any nagging in between. ( Ask for Zach.)

Dan Benoit was an excellent Service Advisor! His prompt and courteous service will earn my business from here on out. Though he assisted me with a simple oil change, I felt like I was a VIP when at this dealership. He went above and beyond to ensure a swift and accurate appointment. I was highly impressed and look forward to my next visit. Who knows, maybe for a new Honda! Thank you Dan, you set a superb example of true customer service.

Best car purchase experience I have had EVER. Justin Kilburn was my salesperson, and not only helped get me an excellent deal on my new Civic Si, but was very thorough and patient in walking me through all of the bells and whistles on the car. I would HIGHLY recommend AutoNation Honda in Sanford and Justin Kilburn to anyone actively looking to purchase a Honda.

Our salesman was wonderful! He was able to guide us with our new car and we are happy that we chose AutoNation Honda.

Excellent dealership. I just bought a 2018 CR-V. Cory Lennon was extremely patient, helpful, and professional. Richard St.Louis was just as informative and a no pressure type of person. Paul, in the parts department was very knowledgeable and helped with the purchase of floor mats. We visited MANY dealerships and even drove an hour and 30 minutes to make the deal. It was by far the best experience I ever had purchasing a car. Everyone made you feel like you were the only person they were dealing with that day.

Excellent experience start to finish. Mehdi is a great salesman and will get you in the car you want.

Everything moved along as expected and I got a nice car. We will be going back for our next car. Very nice experience for me and my family.

I received excellent service from the entire AutoNation family as well as Daryl Miranda, eCom Sales Manager. I purchased a beautiful new Honda.

Dan has always been attentive and professional. Everyone is very nice and the atmosphere is clean and comfortable with a variety of refreshments while you wait

Rad was an excellent service guy. Was immediately attentive to us as we walked up for service appt. Very helpful & efficient. Would definitely recommend him/dealer for service.

I bought my car 4+ years ago at AutoNation Honda Sanford and take it back for routine maintenance when needed. They are always friendly and professional in every way. I will definitely keep my business at this particular dealership even though there are others much closer to home for me.

This is the fourth Honda vehicle we have purchased from this dealership over the years. We also only work with Charles Twilley when we come in to buy a Honda. We get a fair price for our trade-in and are totally comfortable with the test drive and buying process. We have also recommended this dealership and our salesman to anyone who asks us about where we purchased our Honda and who we dealt with. As long as Charles is there we just will not visit any other area Honda dealerships since we know he will not play games or waste or time.

Wow! This dealership has taken all the “dread” out of buying a new car! I was able to set up the purchase on line and pick the car up when it arrived. I kept waiting for the add on prices and fees, but they never happened. The price I was quoted was the price! The new car sales manager Rich was great. Our Salesman Levgen (aka Eugene) was absolutely awesome! He even offered to get us Pizza for lunch while we were waiting. Mike from the finance department was great with all the numbers and definetly has a gift for conversation. This is the 10th vehicle I have purchased in my lifetime and I have had some not so pleasant experiences in the past. This dealership is THE BEST IN CUSTOMER SERVICE EVER. Thanks AutoNation Honda!

Very good dealer easy buying experience and best price around

Came in by appt for oil change and tire rotation. Joseph was my service writer. He handled everything timely and completely. Did an excellent job. Thanks Joseph!

It was the best car buying experience I've had. Thank you and everyone at AutoNation!

Nice staff but not willing to go the extra mile. Only reason why I purchased there was due to color of the car.

BEST car buying experience ever!! Justin went above and beyond to give exceptional service from our first call. Professional, friendly, knowledgeable and respectful. The entire staff was great!! They made a customer for life!! It was well worth the drive, we highly recommend AutoNation Honda Sanford!

The salesman was very pleasant and wasn't pushy. Helped me to find what I wanted.

Went in to get honda pilot looked at, Joe helped me get the best price and i was able to get everything fixed.

Love the Corolla I bought. Everyone at AutoNation Honda was excellent to work with.

Everyone at AutoNation that I have come in contact with is extremely helpful, and very understanding. They seem always ready to respectfully respond to what might seem to be a silly question or crazy concern. I unfortunately didn’t purchase my vehicle there, but I definitely will give them my service business. So far an awesome group of people!

The staff was very friendly help me with I need it!

Have been going here for years. Dan Benoit has always been helpful. He happened to be off the day I was recently there. The service writer who handled my repairs was just as nice and helpful. I apologize I can not recollect the name right now.

Good people,quick service, fair prices, nice place to wait while car was being serviced.

Would not recommend. The crv is good but dealer not.

The best customer service. If you want to do the best business this is the place. Thank you Mr. Luciano !!!

Great service and fair prices, worth the drive from Miami!

This dealership goes out of its way to satisfy it's customers. I have bought many cars in my lifetime and I am exceptionally pleased with AutoNation Honda. Josh my salesman was exceptionally courteous and knowledgeable. I didn't experience any hard sales tactics. I let them know upfront that I was interest in the Accuracy TLX and the Audi A-6. After my test drive of a Accord Touring 1.5L Turbo, I left the dealership and went across to the Accura dealership and test drove the TLX. I then went to the Audi North Orlando dealership and after waiting over 30 minutes for a salesperson I left the place. I went home and researched all of the cars on line and found high recommendations for the Accord 2.0L Turbo. As I had test driven the 1.5L turbo, I headed back to Automation Honda and test drove the Accord 2.0L Turbo. What a car I was immediately sold. However they did not have the Accord Touring in the 2.0L turbo. They immediately told me that they could find a touring model for me in a couple if days. We negotiated a price for the car, and within two days I received it. Folks it is truly a gorgeous automobile and I am extremely satisfied with everyone with whom I came in contact with at AutoNation Honda in Sanford. They are truly a 10 star dealership.

This will be a story....In March 2015, My husband and I (who have 4 kids) after buying piece of crap after piece of crap, we decided to go look at a Honda certified 2011 Odyssey. We loved it! Honda has a great reputation with their vehicles and that was very important to us as we needed something very reliable. So we bought it and were very pleased to finally have something we could rely on. Or so we thought. Before we had this van a year, we brought it in 9 times w stuff being wrong w it. The next year, brought it in multiple more times to have work done to it. This van unfortunately has been the biggest piece of crap we've bought so far. The only good thing to come out of this was us buying the extended warranty. That saved us thousands and thousands of dollars. Well, now the warranty is about up and we can't trust this vehicle enough to keep it, being that the last issue we had was October 2017 when we needed to replace the alternator. (And btw, i have never heard of an alternator needing to be replaced at 78,000 miles in a honda.) And also in november 2017 when I went to pick up my girls from school, and the van wouldnt start. Even though I had a new alternator and a new battery. So, that all being said, with our warranty almost up, we DO NOT want to keep this van for we can not afford to keep fixing this LEMON when more stuff decides to go wrong. So that brings me to the present. Jan 2018. We decided to go through the same Sanford Honda we bought our POS van from. We love our service tech Cortney and is the only reason we'd like to stay. I talked to 2 sales managers about trading in the van and getting a car. I had also told them everything i'd been through w the van we bought. One never called me back after telling me he was comitted to making us happy. And the other promised me his guy would know everything and take good care of us. Not the case. Because we owe 13000, there was no way to get me into the car i wanted. which was 9800. We expected to be upside down. But to no avail... the only help we had was from Albert, who didnt know the full situation of what we had been through like the manager promised me. After i told Albert the frustration of everything, he was the only one that was honest w us and told us that our time pretty much got waisted. The only thing they could do was put us in a brand new vehicle w the rearage added on. Which is not what we wanted. So our time got waisted, we're stuck paying 400 a month for a LEMON, and i'm still a very unhappy customer. I cant even find an email address for the general manager. Go figure. I feel they should give me the car I want and pay the rearage to get me out of the piece of crap that they sold me. It just amazes me that a company that can clearly afford 4000 dollars to keep a customer happy and get us out of the crap they sold us, wont even consider it. So now I'm writing a bad review in hopes that someone important will read it and help us. Probably wishful thinking. One thing i do know, we definitely overpaid on this piece of shit van. Not having a vehicle you can trust is the worse feeling in the world. Especially when you have kids.

We had an issue with the alignment of the car and some other things. Eugene was excellent during this process. He gave great customer service and I would absolutely recommend him to friends.

Best car buying experience. Leon was very good and I think I got the best deal.

I dealt with Mr. Bill and Victor in sales and found both to be very friendly and informative on the Honda styles I was looking for. They gave honest answers with no pressure. I really appreciated their patience with all my questions and probing to make the best decision I could. I had looked at several dealerships and other sources. With their help I believe I came out with the best deal.

A very friendly, knowledgeable and professional staff. Cory, Brian and Jeff helped us in our car buying experience and we could not have been happier. We will definitely be coming back. They even catered to our 1 and 3 yr olds by giving them popcorn, coloring books and balloons. This dealership knows what customer satisfaction means . They get an A+ from us. Thank you all for a smooth experience, considering our “situation”.

Had to get my car serviced on Saturday. From setting up the appointment to getting a shuttle to the mall the service was outstanding... They are absolutely amazing and do assure that their customers are completely satisfied at the end of their visit.

Put me in the car i ask for at a better price that all other places I had looked. Didn't feel nearly as greasy as the other 5 dealerships I visited prior.

My daughter brought her car that she purchased from another AutoNation dealer here for service / repairs. I dealt with Cosmo in the service department and would like to say that he was very honest, up front and helpful. I would not hesitate to use the service department at this dealership again based on my experience. I give Cosmo and the Sanford Honda Dealership 5 stars. However the 90 day warranty issued by AutoNation when you purchase a car is not worth the paper it is written on. When you buy a car they are a "Nationwide Family of Dealerships", when I tried to utilize the warranty they denied the claim and told me I would have to take it up with the "individual dealer" that I purchased the car from....which is 2 hours away. So much for "Nationwide" coverage!! AutoNation gets a minus 1 star rating. Don't get tricked into believing that because a dealer is under the AutoNation name that you will have coverage under their warranty everywhere! No issues with the Honda Dealership in Sanford but I will be following up with the AutoNation corporate office.

I️ was dreading getting a new car but they made it so easy! Dylan was especially great and made sure we saw all of our options before driving away with my perfect car!

Everyone was fantastic at AutoNation of Sanford! They were so patient with helping me pick out my perfect car (Honda CRV)! Dylan was especially great and made sure we knew alll of the bells and whistles my new car has!

Wonderful. Not pressured. Friendly personnel. Warm environment.

Very nice to seat down watch TV ,have different snacks,popcorn, water,tea,cocoa or coffe .Couldn't be better.Oh and the newest to me they have a real batterie w all attachments for your cell or tablet. Thanks

Skip Sage spent a lot of time with us to make sure we purchased the car we wanted at the price we wanted to pay. No pressure. The process was smooth from beginning to end. I would highly recommend AutoNation Honda Sanford and dealing with Skip Sage.

Good experence, very helpfull. Very pacient and comprehensive

Dan was absolutely amazing since I stepped out of the car. Super friendly, made sure I knew what was going on. Told me I get a free car wash! I ended up going to my girlfriend's house right next to the dealership, came back in an hour & Dan greeted me as soon as I sat down & told me my car was just getting washed. He went over everything I needed to know & knew I had to be at work at a certain time so cut right to the chase. I was extremely satisfied at my visit and will be looking forward to going back!

Was looking for a new 2017 but was given almost the same price quote for a new 2018 which was a pleasant surprise.

Had a wonderful experience purchasing my new Honda here. Josh Q. was excellent in providing full service during and after the process.  He was incredibly knowledgeable about all aspects of the vehicle, was never pushy in trying to get me to purchase something I wasn't interested in, and went out of his way to ensure that I was thoroughly satisfied with my purchase...I still keep in touch with him!  I will definitely consider buying another car with his assistance!

joe was great! he was so helpful and made sure my car was in perfect order before I left.

It went well at this dealership. The only thing I do not like is taking these kind of surveys.

Excellent customer service! Expedited routine maintenance service! Spent my hour at the mall with their complimentary shuttle!

Best car-shopping experience ever! No headache, no hassle, just great service!

Excellent. Experience of a lifetime... Justin was a great help to me and my family.....He was not just a sales person but treated us like a friend. He made sure all our questions were answered and need were met...Thank you so much.

Lonny was great! Brought my car in for a recall. They found a broken motor mount and got it all done by 1:30pm. Outstanding service in every way. My car drives like brand new. Thank you!

Love the jeep I bought , 100% hate the service. I live 2 hours away and they missed 4 broken things on this vehicle with their certified check. The blend doors reset everytime I open the vehicle , it has no heat , which I found out 2 days ago when it was 49 degrees out in the morning. The tail lights and blinkers kept blowing after I bought it , turns out the tail light was cracked. We looked at it late at night and everything seemed ok. They sent me away on 5 miles to empty on gas after purchase and said it was too late to fill it for us, that they would send me a gas card. Took 2 months of complaining to get it . I paid for the tail light to be fixed , even after sending pictures of proof, and reminded the salesmen the blinker was going crazy on our test drive , so he knew I was right . They forgot to put my floor mats in after cleaning it , and told me when I called back they were probably thrown away by now. They overcharged me for the car by almost $400 bc they put in for a new tag instead of transferring my old one . I've called them back 10 times to try and schedule in an appointment to fix my a/c - heat , and have yet to get a return call, now my limited warranty is up. Good job autonation ! Oh well I guess. Will never buy from them again. Will tell everyone to go elsewhere.

Our car buying experience was wonderful at AutoNation Honda Sanford. Upfront pricing, great car, family friendly campus, and most importantly great service. Bring the kids, they grill out on the weekends and inside there are movies, drinks, and popcorn! Take note....If you want to maximize your experience ask for Nancy.

We have obtained our third Accord lease for AutoNation Honda Sanford. We have always worked with Grant Bowden. He and everyone in this Dealership are great.

I was shopping around for a used Honda Accord 4 cylinder model to replace my 2013 Accord touring which has a V6 in it. I used car gurus for my search and I bumped into many Accords for sale but I found an EX 4 cylinder that caught my attention and I decided to take a trip to Sanford from Gainesville. Since the first moment that I inquired for the car I had a rapid response from Skip Sage. When I arrived the dealership staff was friendly, helpful, made sure me and my girlfriend were happy during our car shopping experience. As i was getting everything ready Charles Twilley was very helpful and showed great professionalism during the various test drives and answering every question that I had. I ended up purchasing a 2017 Accord Sport because the payments were going to be similar so it made more sense to buy a brand new car due to my negative equity it didn't make sense to buy used. As I went to finance to finalized the process Abrahim Aburayyan was the best finance person that I have ever work with. As days passed I remembered that I needed a trunk tray due to my busy lifestyle i use my trunk a lot and i needed the extra protection that a trunk tray offers. Well due to a misunderstanding I ended up traveling back to Sanford but halfway there i had to turn around because they did not have it in stock. Again this dealership earned my respect Skip Sage and Michelle Vickers went above and beyond to compensate me for my time, travel and inconvenience. I am more than pleased with my car buying experience I totally recommend this dealership to anyone in search of a vehicle new or used. Superb customer service, gracious professionalism and excellent managers that won't stop until you are completely satisfied.

I was shopping around for a used Honda Accord 4 cylinder model to replace my 2013 Accord touring which has a V6 in it. I used car gurus for my search and I bumped into many Accords for sale but I found an EX 4 cylinder that caught my attention and I decided to take a trip to Sanford from Gainesville. Since the first moment that I inquired for the car I had a rapid response from Skip Sage. When I arrived the dealership staff was friendly, helpful, made sure me and my girlfriend were happy during our car shopping experience. As i was getting everything ready Charles Twilley was very helpful and showed great professionalism during the various test drives and answering every question that I had. I ended up purchasing a 2017 Accord Sport because the payments were going to be similar so it made more sense to buy a brand new car due to my negative equity it didn't make sense to buy used. As I went to finance to finalized the process Abrahim Aburayyan was the best finance person that I have ever work with. As days passed I remembered that I needed a trunk tray due to my busy lifestyle i use my trunk a lot and i needed the extra protection that a trunk tray offers. Well due to a misunderstanding I ended up traveling back to Sanford but halfway there i had to turn around because they did not have it in stock. Again this dealership earned my respect Skip Sage and Michelle Vickers went above and beyond to compensate me for my time, travel and inconvenience. I am more than pleased with my car buying experience I totally recommend this dealership to anyone in search of a vehicle new or used. Superb customer service, gracious professionalism and excellent managers that won't stop until you are completely satisfied.

Stetoophen selgado was my salesperson and he was excellent from start to finish informative took the time to explain in detail anything i asked was up front and above board with the whole transaction as a matter of fact everyone i cane across was helpful and i am glad i came to auto nation honda for my honda ridgeline i will highly recommend them to all i meet

Excellent experience with an online salesman willing to go the extra mile to help us get the best product for the best price. Justin also reviewed every feature with us before we left the dealership. He also programmed all radio, blue tooth, and car play functions. Great customer service from AutoNation Honda in Sanford, FL.

We had the most amazing experience buying our new Pilot here. Daryl was wonderful to work with, and I couldn't be happier with the process - start to finish. You're treated like family the minute you walk in the door, and I'll definitely be back.

They do not tell the truth about your trade-in value they did say that they go by Kelley Blue Book but they go by the top of their head I was told that my car was valued be at Kelley Blue Book at 7200 when I looked at Kelley Blue Book it was actually $2,000 over what AutoNation Honda had told me yet they were the ones who sold me the car. So beware!

I honestly love coming here to get my car serviced. It’s quick and easy. And I get to spend some alone time with my computer, drinking coffee and eating popcorn. The guys are always kind and courteous. I enjoy myself to the max!

The Service Dept leaves a lot to be desired. I was mostly happy with the dealership when buying the car but the recent visit to the service dept was not all that good. Service took way too long. Got there at about 9 am and did not leave until after 11am just to have a battery installed. No one seemed to know what was going on.

The entire experience, from the phone call to schedule service to Courtney having his team hand wash my car b/c the auto car wash was broken, was amazing. The over-delivered in promptness, courteousness, communication and service.

They sold me a 2009 Honda Odyssey about 2 months ago with a 100% bumper to bumper warranty for 90 days and a one year warranty for any motor issues. At the time of purchase I asked 3 people involved with the sale about a very noticeable ticking sound coming from the engine that sounded like lifter noise and asked them to put oil in the car to see if the noise would go away. The service manager, Bobby, told me that they had just replaced the motor and put oil in the car and that the motor needed to settle for a few days. He said if the noise did not go away in one week, I should bring it back and they would fix any problem and gave me a 90 day bumper to bumper 100% warranty along with a one year warranty for any motor issues to sell the car to me. The noise did not go away so I came back for service but could not get an answer about the engine noise. I am now told that the noise with the new engine is a known issue with the motor that was placed on a recall and was never fixed so the warranty company does not want to cover it. I now understand that selling a car with a known recall and not fixing it is considered AUTO FRAUD and I will be consulting an attorney and other remedies if this dealership does not honor their warranty.

Services were completed in a timely manner, very satisfied with Travis.

Fast and courtesy service every time! The wait is never bad, but they have great wait snacks & movies!

Great service, Always polite, friendly and did exactly what I asked. Will come back again for sure,

Courtney did a great job making sure I got everything I needed. Will request him every time I go in for services

They present a pretty front-end appearance and "seem" to be concerned about the well-being of your vehicle. However, I did a test to check this out. I paid them the $49.95 to diagnose a suspected problem with the suspension. They jumped on that opportunity to tell me that the strut system was "blown" and, all told, needed about $1500-$2000 work. I then took the vehicle to another mechanic I know and his assessment was that not only were the struts not "blown", they were in perfect condition. Further, I was contacted after-the-fact by the dealership (by e-mail AND phone) with an offer to buy back my present Civic and upgrade to a more current model and that I could do it for a similar monthly cost. I asked if they could match $0.00/month (since I have paid for my vehicle). Needless to say that pretty much ended the conversation! It's obvious to me that "Auto Nation" is simply interested in selling product and "service" whether or not it is really needed. Not particularly a surprise but it was worth the $50 to find out for sure. I will no longer have service done at an "AutoNation" dealer (or any other "dealer" for that matter) that can't be done by an independent shop.

My experience with AutoNation was very satisfying. I had been to quite a few Honda dealership in Orlando and did not have this good experience as I had here at AutoNation Sanford. From the first day, I was treated very politely by the staff person Nancy there. She made sure she give all her time to find a car for me and put in a lot of effort to get me a great deal. I was very satisfied by the service and deal and would recommend the dealership to everyone. We ended up buying 3 Honda cars and it was a very smooth process.